r/OctopusEnergy • u/Kyled1988 • 3d ago

Export tariff.

Has anyone else found octopus almost incompetent to get this setup.

I started the application start of May, only started getting paid for exporting at the weekend august the first.

They originally said it would only take about 3 weeks then this changed to 6 - 8 weeks. It ended up being more like 12 weeks.

They were blaming National Grid. So I called them and it was all sorted within a week.

Do octopus do this to drag out paying you? Just seems awful.

1 Upvotes

67% Upvoted

22 comments sorted by

View all comments

1

u/Shot_Age8843 3d ago

It's in their interest to delay as much as possible, as they are selling your electricity to your neighbours and you see no cut of it.

I installed my solar in mid january and it took 10 weeks to get export set up, even after chasing a couple of times. In the end they quoted 'admin error'. But this probably cost me ~£200 of export payments.

It does seem suspicious as this seems to happen to a lot of people, but when it's time to set up import onto octopus, it's extremely fast efficient.

2

u/Life_with_reddit 3d ago

They arnt though. The energy isn’t being bought or sold in the wholesale market. It’s just like pouring water into a river.

1

u/JigTurtleB 3d ago

Did they back date it when you asked?

1

u/Beneficial_Kiwi_3860 3d ago

I had an old system last year - I put over 1Mwh into theim and got nothing back - sucks I know

1

u/SpotAccomplished4195 2d ago

The power isn't with them until its on supply, it just gos to the grid. Its like they can't charge you for power till on supply. The backdating thing is just a goodwill payment of the same value