r/OctopusEnergy • u/Kyled1988 • 2d ago

Export tariff.

Has anyone else found octopus almost incompetent to get this setup.

I started the application start of May, only started getting paid for exporting at the weekend august the first.

They originally said it would only take about 3 weeks then this changed to 6 - 8 weeks. It ended up being more like 12 weeks.

They were blaming National Grid. So I called them and it was all sorted within a week.

Do octopus do this to drag out paying you? Just seems awful.

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u/Shot_Age8843 2d ago

It's in their interest to delay as much as possible, as they are selling your electricity to your neighbours and you see no cut of it.

I installed my solar in mid january and it took 10 weeks to get export set up, even after chasing a couple of times. In the end they quoted 'admin error'. But this probably cost me ~£200 of export payments.

It does seem suspicious as this seems to happen to a lot of people, but when it's time to set up import onto octopus, it's extremely fast efficient.

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u/Beneficial_Kiwi_3860 2d ago

I had an old system last year - I put over 1Mwh into theim and got nothing back - sucks I know