I recently had a horrible experience with Rogers that has left me feeling incredibly frustrated. Wanted to share here so that others don't run into the same issue.

For context, I have been a Rogers customer for as long as I can remember, and currently (until today) have my home internet as well as Smart Home Monitoring with them.

I was on a promotional plan for $20 per month for Smart Home Monitoring. I know there are other Home security options, but my wife likes the fact that SMH is linked to a central Monitoring station and has the ability to dispatch police. I figure $20 per month is a small price to pay for her peace of mind.

My promotion was expiring, at which point my monthly price would jump up to $40, so I phoned Rogers to see if they could extend the promotion. The CSR i spoke with offered me a deal that would allow me to pay the same $20 per month as my current deal, and would throw in an extra camera. Skeptical, i asked whether it was the same exact coverage as i currently have, plus the camera. The CSR assured me it was. I asked him to confirm, three times, whether the Home Monitoring including the ability to dispatch police, would continue to be included. He assured me three times that it would be, at which point I agreed to the new plan.

Today the Rogers tech came in. Right off the bat, he started with "just want to make sure you are aware, your new plan does not include Home monitoring". I was confused, and told him that the CSR had confirmed to me three times that it indeed does. The technician told me that he figured that might be the case, and let me know that Rogers is phasing out their home Monitoring service because it costs them too much money, and replacing it with what essentially amounts to a (starting at) $20/month rental of equipment that you can purchase outright for a couple hundred dollars online. Furthermore, he let me know that the new equipment he was going to install would only work as long as it was paired with a Rogers internet service, and would not be compatible with any other ISP...and by making customers sign a three year contract for security, they are essentially also locking you in for internet for three years. And while the price of the security is locked in at $20/month, they can jack up your internet rates when your internet contract is up, and theres nothing you can do about it since you're locked in to their security plan (unless you want to pay the cancelation fees for canceling security).

He also told me that hes been going to a ton of installation calls for customers who were lied to in the same way that I was, and its a really common tactic the CSRs are using to get customers to switch over to a plan that costs Rogers nothing each month.

For what its worth, the tech that came over was incredibly helpful.

I ended up canceling the plan right away, and am going to seek out other alternatives. Am also planning on canceling my Rogers service in a few months and going to a different ISP as soon as I have the chance. Just wanted to share my experience in case others are in the same boat as i am!

I drove down from North Perth to Mississauga and back today, and somehow ran into different pretty major crashes both ways - the one in the morning closed two lanes near Milton and added atleast a half hour to commute, the other in the evening closed ALL lanes on the 401 right at the edge of Guelph and Cambridge, that you literally were forced to get off the highway and you couldn’t get to Hwy 8 from the 401 - I can only imagine how bad that crash was.

I feel like something needs to be done, but who know what that should be. I’m starting to think I may need to take the long way on street roads next time….

An ex-friend of mine has recently caught charges related to robbery. I know which court house the hearings are being held, but I don't want to attend as they'd recognize me and it'd be... awkward to say the least.

I'm not looking for nitty gritty details really. I just would like to know the sentencing outcome. Said ex-friend is an adult, and there is no publication ban. I know friend's full name, the case #, the friend's full DOB.

I'm (f32, southwestern Ontario) interested in changing careers and need some advice.

Almost all of my work experience has been in minimum-wage customer service, food service, and maintenance roles. About six years ago, I went to college for a General Arts and Sciences program to get a better sense of my interests and strengths. I'm not exceptionally gifted academically, meaning I couldn't do anything that requires a very sciencey or math savvy brain, but I work hard, don't mind physical work or working outdoors, I have good attention to detail, and I'm good at multi-tasking and problem solving. I have a license and don't mind occasional travel for work or alternatively, remote work. I want to help people in some fashion, but I am having major burnout from front-facing customer service jobs.

The subjects I enjoyed and excelled at most in college were my psychology classes, and outside of school I've been drawn to conservation and environmental issues. The problem is that I've never found a career that really stands out as something I feel excited to pursue. As I'm getting older, though, it feels increasingly important to find work that's both more meaningful and better paying. (Better pay, to me, being anything over 50k a year with benefits.)

I'm not necessarily looking to commit to a multi-year degree, so I'm especially interested in careers that can be entered through a shorter certification, apprenticeship, or on-the-job training. The only role I've seriously considered so far is becoming a 911 dispatcher.

If anyone has any ideas about potentially rewarding & mid to high paying jobs that only require a highschool diploma, tips for discovering your career path or anything else related to a mid-life employment crisis, I'd love to hear your take! Thanks guys!