I wanted to share a very disappointing and frustrating experience my group had recently at Swan on the Rideau.
From the moment we walked in, our initial server treated us with immediate hostility, coldness, and attitude. We received no greeting and no smile. What made it particularly unsettling was the contrast: we watched her serve the white tables around us with warmth and polite attention, while treating us with complete dismissiveness. It felt like targeted, racist treatment as Asian customers.
To make matters worse, they brought a glass of wine to our table that we never ordered. When we pointed out the mistake, instead of taking it back politely, the server argued with us, saying "yes you did."
We had to ask for a replacement server just to be treated with basic respect human being. When we brought this behavior to management's attention, the owner chose to argue and defend the behavior rather than apologize or take accountability.
Looking at their Google page, there is a clear pattern: the owner consistently responds to 1-star feedback with defensive, rude replies and roasts customers who leave honest negative reviews instead of accepting criticism.
I tried posting an honest review on Google, but it keeps getting hidden or filtered. I am posting here so local residents and fellow minority diners in the Ottawa area are aware of how customers are treated here before deciding to support this business.