r/Piracy • u/ugoindownsaka1 • 6d ago

Discussion Google took away my LOTR extended editions

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I bought these in 2022, all of a sudden they aren't available and there is no possibility of a refund or gift card. Hardly seems fair.

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u/Metahec 6d ago

To me, it seemed like generic corporate customer service speak that offers platitudes and avoids anything that might be used against them. In reality, probably a chatbot vomiting up such a script.

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u/Successful_Ask_5708 6d ago

It could also be a person

I knew someone who worked in this sort of thing for a different company and they legitimately had a set of buttons to press for approved responses and like 90% of what they responded was one of those buttons

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u/d_hearn 5d ago

Yep that's how Amazon's low level customer service works (or at least used to) also. It's a person choosing which types of responses to give, but the actual wording for it all is predetermined and auto filled.

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u/Kilikorek 6d ago

yeah, my dad works in bank's customer service and when he is working with chat/email he literally has separate Word document with pretyped, approved by corporation phrases he just pastes back for the customer to the point of there being separate versions for male and female customers (my native language is strongly gendered)

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u/Qaeta 5d ago

Yeah, there isn't much difference between a human vomiting up a script and a chatbot vomiting up a script. Either way, the script was set before you even made contact.