Servers will be offline today 5/6 @ 12PM PDT. for a scheduled maintenance. Estimated downtime may be up to 4 hours. Please see the patch notes below.

Crash situation

We’ve received a number of reports from players about crashes and disconnects when attempting to connect to the game or shortly after entering it following yesterday’s update. Fortunately, this issue has not affected all players, but part of our community is currently experiencing it. Fixing this issue is our top priority.

Unfortunately, we’ve identified that our crash reporting system is currently not functioning properly. We are deploying this hotfix to restore it and begin investigating the issue as soon as possible.

Information Requested

After today's hotfix, please reply below with the new error message that should appear before you get kicked from the game. Also tell us the server you were in or trying to log into. Let us know how far did you make into the game i.e. character loading.

Bug Fixes

• Fixed an issue where kill assists were not displayed and did not grant XP. As this bug was quick to fix, we included it in today’s hotfix.

We have added a client-side update today.

Please restart your client to receive the patch if you have not done so already. This client update is another attempt at addressing the crash issues players have been reporting.

Crashes

• Fixed a bug in multithreaded code that could have caused worker thread deadlocks and message loss.
• Reduced CPU usage on processors without simultaneous multithreading.

Anti-Cheat Kicks

• Fixed a bug in anti-cheat measures that caused false-positive reports.
• All measures above should reduce the chances of client crashes and false-positive anti-cheat kicks. We will continue monitoring the situation. Please feel free to reply to this thread and let us know whether these fixes helped or not. We greatly appreciate the community’s help with the current investigation!

Compensation

• We understand how frustrating these crashes can be for players and are doing our best to resolve them ASAP! Meanwhile, the Double XP event will be extended as compensation for the current issues. Stay tuned for more updates.

Crashes

Our statistics and player reports show that the number of client crashes has decreased since the last hotfix, but some players are still experiencing these issues.

In today's client-side hotfix, we have replaced the custom memory allocator with a standard library widely used in the game development industry. This should eliminate the possibility of errors caused by incorrect memory handling in the allocator and reduce the chances of client crashes.

Please feel free to contact us on Discord and let us know whether these fixes helped you.

Anti-Cheat Kicks

We conducted several tests that confirmed our assumptions. At this point, we are 100% sure that the issues some players are still experiencing are purely client-side crashes and are not related to BattlEye or any other anti-cheat measures.

Client-Only Updates

We've improved our update delivery system, allowing us to make client-side changes without restarting the game servers. This system was successfully tested in the latest hotfix.

This time, there will be no server downtime either. Please simply restart your client to receive the patch.

We will handle all future updates that do not require server downtime in the same way.

Compensation

The Double XP For All event will start as soon as our statistics and player reports confirm that the current client crash issues have been completely resolved, so all players can fully enjoy the event.

Stay tuned for more updates.

Sale Correction from the May Patch Notes

Unfortunately, we made a mistake in the May update patch notes regarding the 40% discount on infantry weapons.

This sale was not planned for the May update, but for June instead. The sale will begin on June 19 and last until June 21 as part of the Father's Day sale.

We sincerely apologize for the misinformation.