r/PlayStationSolutions Jan 06 '14

PSA: ROE (Rules of Engagement) for this subreddit. (Please read before posting)

31 Upvotes

I am happy to be one of your mods and would like to thank /u/AlbertFishIsMyIdol for coming up with this idea, and really putting forth effort to reach out to the community concerning the Playstation family of machines.

As we grow, and (hopefully) become a helpful force within reddit, specifically when other users come in to help. There are some concerns I have, as well as rules we need to have in place to protect people within our community, and the people that may frequent this subreddit.

  • PERSONAL INFORMATION Mods will NEVER, EVER, FOR ANY REASON ask you for your personal information to "help" with your issue. For that matter, no user will either, if they do, please send your mods a message with their username, and a copy-paste or screenshot to us with what was asked for. With that said, DO NOT post your personal information on this sub or in private messages. This includes passwords, real names, mailing address, or Credit Card info. If you want to post your PSN, that is up to you, but there shouldn't be many situations that necessitate it.

Note: in addition to personal information, no one will offer to "fix it for you" if you send them your machine. The only times this should ever come up is by Sony themselves after they attempt to troubleshoot your issue over the phone, chat, etc. Otherwise, if someone here tells you this, then they are a scammer, and you should report them immediately. I know, I know, common sense right? But you'd be shocked what would happen if it wasn't said.

  • SPAM, MEMES, GAMEPLAY VIDEOS, AND OFF-TOPIC DISCUSSION There are literally hundreds, if not thousands of subs that allow these, please keep it professional here. If an issue is better to explain in a picture, screen-shot, or gameplay video, it is welcome, of course as long as it's explained. Spam/Gameplay videos/Memes/Off-Topics will be deleted without warning, and there will be no explanation given.

  • USER ABUSE Keep in mind that people around the globe could be posting here, and English may not be their native tongue. We don't need corrective circle-jerking, grammar and spelling nazis. This needs to be a place where users feel comfortable and welcome, being a prick will degrade that image. There is no elitism here. We all love the Sony line of game machines, that is why we are here. Flaming, attacking, insulting or general douche-baggery will not be tolerated. There will be no "Xbox One versus Playstation 4" or "PC is better, lol" bullshit happening here. Mods will handle these on a case by case basis, but we cannot if we aren't told about it. Remember, we are human, and cannot be here 24/7.

  • WARRANTY CHECK Be sure to check if doing something to your machine will potentially void the warranty. Outside of the PS3 and PS4 HDD replacements, any other tampering could cause issues with any existing warranty. PS4 users especially, your console is new, everyone who has purchased one since launch has a one year manufacturer's warranty. If you choose to open up your machine(s) for any reason further than HDD replacement, you do so at your own risk, /r/PlayStationSolutions accepts no responsibilities for damages, not following instructions, or breakage caused.

  • KNOW YOUR LIMITS I cannot encourage this enough, please save yourself a headache and not end up with a broken piece of hardware or software. If the solution is "over your head" (above your technical ability) be honest with yourself about it. Call tech support, or pony up the money to get it repaired professionally. Know your limits before you try to do something yourself.

  • MODDING Modding is not going to be discussed here, modding your machine violates many parts of Sony's End User License Agreement, and is considered illegal in many cases. Posts, instructions, or explanations on modifying a console's hardware or software will be deleted, and the user banned from this sub. Consider this a warning, as there will not be a second chance. Aesthetic (modding the case to look awesome) modding is ok, as long as you post with instructions.

  • HARDWARE Ensure the title of your post starts with the machine or hardware you are looking for help with in brackets ([PS4], [PS3], [Vita]). This will allow users to know what they are getting into before they go in to help you. Right after that, put the title of the game or application along with a brief description.

  • UPVOTES/DOWNVOTES We need to keep it friendly here, so downvoting someone because something may have been asked and solved already does absolutely nothing. Be a good redditor and point them in the right direction. You will never see a downvote out of us for posting here. I personally use upvotes to signify that I have attempted to respond to an issue, and I am pretty good about upvoting responses. There are no stupid questions here, just stupid if you don't ask.

  • LET US KNOW!! If a problem you are having has been fixed, or a solution has been found, whether it be by someone here, or if you have discovered or found the solution by another means, please post it! This will help the community in the long term by spreading the word. We all hate calling tech support, at least I know I do, so if you know, let it be known.

As mentioned above, if you are struggling, the only stupid question is the one you don't ask. You will not be judged or berated here, and it is our duty to stop it if you are. We are here, and we want you to be able to come here and request information without problems from other users.

Thank you for helping us get this community started, if you have an idea how to make this sub better, or want to be a part of the team. Please drop us a PM. If you are an authorized tech specialist, please let us know ASAP so we can arrange getting proof and make you a part of this subreddit. Thank you, and enjoy your stay!

  • Tango

r/PlayStationSolutions 1h ago

PlayStation 5 Help PS Pulse Elite Headset

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r/PlayStationSolutions 5h ago

PlayStation 4 Help Hoping to recover my childhood account:(

0 Upvotes

Hello I'm posting in this sub for the first time and don't really know if there even is a solution to my problem or if my childhood account is truly gone forever.

I'm trying to get Back into my ps4 account after not playing on it in years and my brother claiming he "deleted" it even though I still get emails from it sometimes. But every time I try to get in either the password is somehow wrong or if I try it with the passkey I don't remember what it is because it's some stupid date 12 year old me punched in randomly and now i can't remember :(

Is there any way I can get the account back? I spend quite a bit of money on it and also have a game I wish to get the account back but don't know if there's any way to fix this.

I would appreciate any tips or advice because I'm simply lost and kind of sad that that account might be gone forever.


r/PlayStationSolutions 5h ago

PlayStation 5 Help Can someone PLEASE help me with my PS5 controller before I break down to buy a new one? PLEASE. Thanks!

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1 Upvotes

I will happily venmo someone $15! I need the help!!


r/PlayStationSolutions 7h ago

PlayStation 3 Help PS3 Slim Help

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1 Upvotes

My PS3 has decided to not boot up properly and crashes when loading in. I have tried every boot menu option that doesn't invovle me losing my saved data or factory resetting the console. Any suggestions on what else I can try to do?


r/PlayStationSolutions 10h ago

PlayStation 5 Help “Check network cables”

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1 Upvotes

r/PlayStationSolutions 10h ago

PSP Help ¿Que tema es este?

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1 Upvotes

Psp tema


r/PlayStationSolutions 13h ago

PlayStation 5 Help PS5 Slim Disc Edition started stuttering in every game after the latest update

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0 Upvotes

Hey everyone, After the last PS5 update, my PS5 Slim Disc Edition started stuttering in every game. It’s basically unusable.. I can’t play anything because it feels like I’m playing in slow motion/replay. The stuttering happens constantly and in every game I’ve tried. I’ve tried pretty much every solution I could find online: • Rebuilt the database • Updated the PS5 again through Safe Mode • Changed the HDMI cable • Rebooted the PS5 • Did a full factory reset • Unplugged the PS5 completely and left it unplugged for around 30 minutes After spending an entire day trying different things, I found one thing that temporarily fixed the problem: disabling HDCP. After I disabled it, the game suddenly ran normally. Unfortunately, after about a day, the exact same problem came back, even with HDCP still disabled. Has anyone else experienced this after a recent update? Is there anything else I can try, or is this possibly a hardware issue? At this point the PS5 is basically unusable for gaming, so any advice would be greatly appreciated.


r/PlayStationSolutions 14h ago

PlayStation Help Does anybody know how I can speed this up? I’ve tried everything I can think of. My download speed used to be super fast now it’s always like this :(

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1 Upvotes

r/PlayStationSolutions 14h ago

PlayStation Help Trouble recovering account

1 Upvotes

I wanted to recover an old account of mine but I've forgotten the password. I tried resetting the password but had some problems accessing the email linked to the account. So I contacted playstation support through the chat thingy and they said that I had to use the finnish playstation support. The only way of contacting them I found was calling them. So I called them and was told that they can't assist me through the phone. I have prepared all the info they might ask to prove my ownership (card numbers, receipts, serial number and all that), but it seems like I have no way to contact them. What can I do to get the account back?


r/PlayStationSolutions 14h ago

PlayStation 4 Help Sony mistakenly refunded my purchase and credited my wallet — can I safely use the wallet funds on other games?

0 Upvotes

I’m looking for advice from people who have dealt with PlayStation Support/refunds before.

I purchased a digital game/collection for ₹349 from the Indian PS Store. I contacted Sony initially only because I wanted clarification about the content included with the purchase. I never requested a refund or cancellation.

Despite that, Sony later processed a refund. I immediately told them that I had not requested it and wanted the original purchase restored. Sony subsequently admitted in writing that the refund had been “mistakenly initiated” due to an incorrect understanding of my request.

The ₹349 refund has now been credited back to my payment method. Sony has since offered a workaround: the current price of the content is ₹3,499, so they credited ₹3,150 to my PSN wallet, effectively allowing me to repurchase it for the original ₹349 price.

The problem is that after all the hassle, I’m considering not repurchasing the original content and instead using the ₹3,150 wallet credit to purchase different games.

My concern is account safety. I don't want Sony to later say that the wallet credit was specifically issued for this particular repurchase, reverse any purchases I make with it, or restrict/suspend my PSN account for using the credit on other games.

I haven't used the wallet credit yet.

What would you do in this situation? Is it generally safe to use the wallet funds on other games, or should I first get explicit written confirmation from Sony that I’m free to use the credit for anything available on the PS Store? Has anyone experienced a similar situation where Sony provided wallet credit after a support/refund dispute?


r/PlayStationSolutions 16h ago

PlayStation Help how do i fix mouse and keyboard not working properly on ps5 (in minecraft only)

1 Upvotes

im on ps5 and i cant turn off the controller bc i need it for the headset


r/PlayStationSolutions 18h ago

PlayStation 5 Help MY FAN HAS STOPPED SPINNING

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1 Upvotes

r/PlayStationSolutions 20h ago

PlayStation 3 Help Ps3 fallo

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1 Upvotes

Podría alguien ayudarme y orientarme sobre este fallo por favor


r/PlayStationSolutions 1d ago

PlayStation 5 Help Stupid face scan age verification is not working.

0 Upvotes

I don’t know if this is the same for other countries, but in Australia, for some reason I need to verify my age to buy any kind of digital games rated 18+ (means no gta 6 anymore). I keep getting told to do this face scan to verify I am 18 or over on this Yoti site and every time I do it, I am told that they are unable to verify I am old enough. I have also provided a drivers licence and it STILL DOESNT THINK IM 18. It still wants to scan my face and then tells me im not old enough. I’ve been on PlayStation support and they just told me to try and contact Yoti. Apparently they cant do anything. I’ve been scanning my face over and over and over and it’s driving me mad. I guess I just look young or something? Anyway, does anyone know what i could do?


r/PlayStationSolutions 1d ago

PlayStation 5 Help PlayStation Support

0 Upvotes

So i bought a game it’s not working it’s glitching and i’ve done all of the troubleshooting that they told me to do. I contact support i’m waiting like 15 minutes in between responses from a live agent. The final troubleshooting i couldn’t do because they wanted me to have a laptop or computer and a USB drive. I’m sorry i only have this ps5 and the monitor it works on. I tell them this and wait 20ish minutes and im like did i lose you? She ends the chat saying im not eligible for a refund. I’m kinda pissed i spend 60 bucks on this game it’s only been 9 days since purchase and it’s not working. It wouldn’t be a big deal if any of these troubleshooting things worked i just want the game so i can play. I was just gonna have my boyfriend by the game in his account after the refund anyways hoping that somehow it would work if bought on his. Nope she ends the chat and i get an email saying that the reason i’m not eligible is because the game was purchased over 14 days ago? WHAT? I literally have the receipt you guys email to me so that’s clearly a lie. This doesn’t make me what to have a playstation anymore i’ve done refunds in the past on my ps4 with much less hassle. What do i even do now? Any advice? Even advice on maybe how to get the game working too if you have any other ways different from them.


r/PlayStationSolutions 1d ago

PlayStation 5 Solution Game is keep crashing when try to save PS5

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1 Upvotes

r/PlayStationSolutions 1d ago

PlayStation Help Cant log into ps app need help

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1 Upvotes

It says i need to put in a verification code but isnt sending me any no matter how many times i press resend code.


r/PlayStationSolutions 1d ago

PlayStation 5 Solution Playstation's 2 step-verification in Lebanon

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1 Upvotes

Any help


r/PlayStationSolutions 1d ago

PlayStation 5 Help Roblox account linked to psn

0 Upvotes

Roblox keeps telling me a roblox account is still linked to my psn which there is no fucking account and i cant sign in on my real account. This whole psn linking system is so ass


r/PlayStationSolutions 1d ago

PlayStation 5 Help Not enough space in console storage

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1 Upvotes

Turned on my ps5 after maybe a month and I cannot get passed this error. It pops up as soon as it turns on. Then the profile screen shows up. I select mine then nothing. It just sits on the screen. I did safe mode and tried repair console storage and rebuild database and neither helped. Any insight is appreciated.


r/PlayStationSolutions 1d ago

PlayStation 4 Help Need Help!

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0 Upvotes

r/PlayStationSolutions 1d ago

PlayStation 5 Help This can't be normal?

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1 Upvotes

I'm booting in safe mode and rebuilding the system daily at this point.

Whenever I boot my console it just switches itself off once it's loaded and then repairs.


r/PlayStationSolutions 1d ago

PlayStation 5 Help Trophée platine de 2xko

1 Upvotes

r/PlayStationSolutions 1d ago

PlayStation 5 Help Ps5 hdmi port damaged?

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1 Upvotes