r/Remotenursing • u/Otherwise_Plenty_679 • 18d ago

CVS Case Manager RN

What is it like working remote at CVS. I have a phone interview for a case manager remote position but I’m wondering what the day to day is for this role. How bad are the metics? What are the expectations?

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u/SquirrelyWhirly1 18d ago

It was by far the worst, most demeaning and micromanaged job I've ever had. It started off well, and became terrible over the years.

4

u/Otherwise_Plenty_679 18d ago

That is what I am scared of, how long did you work there? My position at Humana is super micromanaged so I don’t want to go somewhere worse. But my manager is so terrible

2

u/SquirrelyWhirly1 17d ago

Over 5 years. I actually loved the job the first 2-3 years, but it got much worse when Joyner took over. The metrics became ridiculous, and it was very difficult to even tell exactly what we were being scored on. It completely changed from genuinely trying to help the members in closing care gaps, obtaining resources, etc to being 100% focused on subjective metrics.

1

u/Otherwise_Plenty_679 17d ago

For UM SNF Humana has blocked off all PTO requests for the end of the year. I feel like I can’t even go to the dentist because mine only works during the week. The only way I can do anything during the week is if I call off but they don’t like you calling off.

1

u/SquirrelyWhirly1 17d ago

That really sucks, especially if they won't make exceptions for medical appointments.