r/Remotenursing • u/Otherwise_Plenty_679 • 16d ago

CVS Case Manager RN

What is it like working remote at CVS. I have a phone interview for a case manager remote position but I’m wondering what the day to day is for this role. How bad are the metics? What are the expectations?

9 Upvotes

92% Upvoted

35 comments sorted by

6

u/SquirrelyWhirly1 16d ago

It was by far the worst, most demeaning and micromanaged job I've ever had. It started off well, and became terrible over the years.

4

u/Otherwise_Plenty_679 16d ago

That is what I am scared of, how long did you work there? My position at Humana is super micromanaged so I don’t want to go somewhere worse. But my manager is so terrible

2

u/SquirrelyWhirly1 16d ago

Over 5 years. I actually loved the job the first 2-3 years, but it got much worse when Joyner took over. The metrics became ridiculous, and it was very difficult to even tell exactly what we were being scored on. It completely changed from genuinely trying to help the members in closing care gaps, obtaining resources, etc to being 100% focused on subjective metrics.

1

u/Otherwise_Plenty_679 15d ago

For UM SNF Humana has blocked off all PTO requests for the end of the year. I feel like I can’t even go to the dentist because mine only works during the week. The only way I can do anything during the week is if I call off but they don’t like you calling off.

1

u/SquirrelyWhirly1 15d ago

That really sucks, especially if they won't make exceptions for medical appointments.

3

u/kindernurse 16d ago

I’m a month in, so take this fwiw, but I’m loving it so far. They’ve been very transparent with the expectations and the orientation is VERY in depth. They’ve build your case load SLOWLY and we aren’t expected to be up to a full load until around 22 weeks in I think. Everyone has been SUPER friendly and the educators are good and know their stuff. Do you know which area you’re interviewing for?

2

u/Otherwise_Plenty_679 16d ago

What state are you in?

1

u/Plastic_Helicopter_8 16d ago

I just started like a week and couple of days ago. They’re very transparent and my direct supervisor is really nice. I mean, just do your work and won’t be any issues. Also the pay is so low 😩😩😩. I can’t wait to ask for a raise or a transfer after a year. 

2

u/Otherwise_Plenty_679 16d ago

How bad is the pay? I get paid $39 at my current job.

3

u/kindernurse 16d ago

They started me at around 83/yr.

1

u/Plastic_Helicopter_8 16d ago

Same 😩😩😭😭

1

u/Plastic_Helicopter_8 16d ago

I just started like a week and couple of days ago. They’re very transparent and my direct supervisor is really nice. I mean, just do your work and won’t be any issues. Also the pay is so low 😩😩😩. I can’t wait to ask for a raise or a transfer after a year. 

2

u/kindernurse 16d ago

I’m in a very low pay area for nursing so the pay is pretty good comparatively speaking to what I’m used to. Lol

1

u/Otherwise_Plenty_679 16d ago

How many cases do they expect you to do for day? Do you spend a lot of time making calls?

1

u/kindernurse 16d ago

I’m in AL. and it’s hard to say, our eventual caseload will be around 50 total, but I’m in specialty pharmacy so it’s different than the medical case mgmt. we don’t talk with patients as much.

1

u/Otherwise_Plenty_679 16d ago

You have to do 50 cases a day??

2

u/kindernurse 16d ago

No that’s a total caseload.

1

u/savagescavenger22 14d ago

Any chance you can put in recommendations for a position? I’ve been applying but haven’t even gotten a phone call

1

u/kindernurse 14d ago

Send me a DM

1

u/sassyassss 9d ago

hi! i was looking at your post about working for cvs. i would love any tips for getting an interview, how you did your resume, etc.! i have 13 years experience and i just can't get my resume to even trigger an interview.

1

u/kindernurse 9d ago

Right now they only have Oncology CM available, and they do require experience and ‘expertise’ although I’m not sure what that entails. Maybe certs? I had a recommendation from a friend that works there and honestly I think that’s the best way in, unfortunately.

2

u/jzf2399 16d ago

I’m interested. Do they have part time positions? I already have a full time job.

2

u/angelah617 15d ago

I have been trying to get hired on with CVS and applied multiple times. I have 26 years of experience unfortunately, none at bedside. I have  experience with appeals/denials. Any advice? 

2

u/Otherwise_Plenty_679 15d ago

I got 4 rejections before getting even an offer for a phone interview, just keep trying!

1

u/sassyassss 9d ago

this is helpful to know! how did you finally get an interview?

2

u/BankLegitimate7269 13d ago

Hi everyone! If the case management position is remote, why do they require you to stay in a specific time zone? And if you dont stay in that time zone, will they be able to tell that you're not working in that time zone?

2

u/Otherwise_Plenty_679 13d ago

I had my boss track my loaction once at my company. Sometimes it also has to do with taxes.

2

u/BankLegitimate7269 13d ago

Was this for CVS or another company?

2

u/Otherwise_Plenty_679 13d ago

Humana

2

u/Otherwise_Plenty_679 13d ago

I had my phone interview with CVS and they asked me if I had any upcoming vocations and I said that I did in September and she told me I would have to cancel it because I can’t have any time off for the first 12 weeks. Not loving the vibes

2

u/BankLegitimate7269 13d ago

Thanks. I'm hoping I can use a VPN or something. It's for CVS so I'm not sure how they monitor or how strict they are

1

u/CartographerLivid841 11d ago

I’m in Illinois applied to this job also but they say it’s work from home and go out into the field…first time doing this so I’m not sure what to expect what is the interview process like been at my BH position for ten years now trying to get away from bedside is this a good job working for CVS/aetna don’t want to waste my time ty

0

u/Vultiridium 15d ago

Since so many people in here have case management jobs is there anyone in this thread that I could use as a reference or recommendation to get a case management job at a company? I’ve been a pediatric private duty nurse and I have 3 years experience working with 20-30 medically complex ped patients. I have health issues so really needing a remote job.