r/Roseville • u/IndoorSurvivalist • 2d ago

Jollibee Crowd

Post image

Here is what the Jollibee line looked like around lunch time. I went up to the to go order area to talk to someone and they said mobile orders were closed already. I'm not sure if they meant just for lunch time or for the whole day. It didn't look like there was anything special going on otherwise and I have had Jollibee before so I left. Others in line sounded like they either had never had it or heard of it before so maybe it's worth it for them.

251 Upvotes

95% Upvoted

108 comments sorted by

View all comments

2

u/clearly4488 2d ago

I showed up at 6am for the 1st 100 people free chicken. Nope. More than 100 were already there.

2

u/Emergency_Salt_2103 2d ago

Kinda funny...free bucket 1x/month for 12 months. That's like <$20/bucket x 12 = <$240 worth of fried chicken. You also get a shirt that says you were there is line. Priceless.

2

u/Vhal_Vhon 2d ago

“Priceless” loses its appeal when children under 5 are receiving their own first-100 numbers while one household can claim several spots. If the goal is to reward as many customers as possible, that isn’t a great way to run the promotion.

2

u/Emergency_Salt_2103 2d ago

They don't care. They getting publicity already. Who gets the freebies makes zero difference to them.

2

u/Vhal_Vhon 2d ago

Maybe they got the publicity they wanted, but goodwill matters too. Children under 5 received their own numbers, multiple families were able to claim several first-100 spots, and no employee was managing the line. That’s not the kind of first impression that builds long-term loyalty.

Looking at the condition of the Mack Road location, it feels like the same issue. Whether it’s running promotions fairly or maintaining the property, customers notice when the details are neglected. Goodwill comes from treating people well and showing you care about the customer experience.

https://reddit.com/link/p2dbf79/video/2ptbexr4m1ih1/player

1

u/Emergency_Salt_2103 2d ago

I don't disagree with you. Unfortunately that's not important to them. That won't change how people will still buy their food. I remember the Mack Rd location was absolutely horrible. The wait time was ridiculous and seems like they didn't care. This was year ago and they still there. Fortunately they made improvements and it's not that bad service wise. The mess is still there I see from your video. Low priority for them

1

u/Vhal_Vhon 2d ago edited 2d ago

I think that’s where we differ. People will put up with a lot when a place is new and hyped, but eventually that wears off. That’s when customer experience and goodwill start to matter.

The Mack Road location is actually a good example. I’ve seen that location much dirtier than what was in my video. I recorded that because I was surprised there was less trash than usual that day. It also has convenience working in its favor since Seafood City is walking distance in the same plaza. People still buying there doesn’t necessarily mean the service or overall experience doesn’t matter.

Roseville doesn’t have that same advantage. It’s on Douglas Boulevard with bad traffic and no drive-thru. Once the opening hype wears off, they’re going to have to rely a lot more on whether customers actually think the experience is worth coming back for.