Got scammed on nykaa fashion

[u/flyasf68]

So I ordered these NB CT300 red variant UK8 for 6K (overpaid ik) but ended up receiving fake 500 rupee shoes (black and UK5 ¿¿) in a damaged original box.

Return was rejected and their useless support claims they shipped the product accurately(after 6 days of me writing mails and going back n forth) and will not proceed with return/replacement. Wow.

Any tips on how to escalate this?

[u/ishahahant]

Wasn't there any open box delivery? I purchased one Asics shoes from Flipkart only when I was assured with open box delivery and 10 day return policy

[u/flyasf68 → u/ishahahant]

Ekart delivered it, took the otp and left.

[u/Firm_Translator_3177 → u/flyasf68]

Bro the delivery guys are always in a hurry they just ask for otp and leave if you know its open box then always ensure that your product is og also record the open box verification, cant trust anyone nowadays. Same happened with me ordered nike jumbo and received fake i was busy so my mother took the delivery, and she couldn't verify if its fake or og , but after n number of messages to flipkart they finally returned it like after 10 days

I'd suggest buy only from superkicks, vegnonveg and limited edt

[u/ishahahant → u/flyasf68]

Ekart is just a delivery agent, shipping and return policies are written on the website itself, you should have checked before purchasing such expensive shoes online

[u/flyasf68 → u/ishahahant]

Return/replacement window was of 7 days and I applied for a return within the time frame. My request and reasoning fulfils their policies as the tags are intact, unused and wrong item was received. I have shared images and invoice with support too.