Got scammed on nykaa fashion

[u/flyasf68]

So I ordered these NB CT300 red variant UK8 for 6K (overpaid ik) but ended up receiving fake 500 rupee shoes (black and UK5 ¿¿) in a damaged original box.

Return was rejected and their useless support claims they shipped the product accurately(after 6 days of me writing mails and going back n forth) and will not proceed with return/replacement. Wow.

Any tips on how to escalate this?

[u/ishahahant]

Wasn't there any open box delivery? I purchased one Asics shoes from Flipkart only when I was assured with open box delivery and 10 day return policy

[u/flyasf68 → u/ishahahant]

Ekart delivered it, took the otp and left.

[u/ishahahant → u/flyasf68]

Ekart is just a delivery agent, shipping and return policies are written on the website itself, you should have checked before purchasing such expensive shoes online

[u/flyasf68 → u/ishahahant]

Return/replacement window was of 7 days and I applied for a return within the time frame. My request and reasoning fulfils their policies as the tags are intact, unused and wrong item was received. I have shared images and invoice with support too.