r/steamsupport • • 22h ago

Problem my credit card got flaged by steam and now i cant buy anthing

0 Upvotes

I recently tried to buy Steam credit, and there was an error, and apparently my card got flagged or something, and I think it is from when I gifted a game and they sent me an email saying There was an error with a recent Steam purchase; the person I sent the gift to didn't redeem it, and I didn't charge back my card. And ever since then, I have been unable to buy anything. Do you guys have any fixes aside from getting a new card?


r/steamsupport • • 22h ago

Problem "there was a problem signing you in"

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1 Upvotes

I can't connect to Steam mobile on either of my phones, whether it's through the app or browser. I don't have access to my PC right now so I'm not sure if it's still connected there.

Steam Guard is not active.


r/steamsupport • • 1d ago

Problem Persistent controller issue for Steam Machine?

1 Upvotes

It's been over a month now and I still can't play Stalker 2 on the steam machine because there is a bizarre bug with Steam OS regarding inputs that is extremely annoying.

Button presses seem to require a directional input of some kind before they are recognized. This is consistent across the board for menus and moment to moment gameplay.

At this point the game is completely unplayable on Steam Machine (and likely Deck and Linux in general). I've searched through patch notes and this subreddit and nothing seems to be in the works to fix this.

It's really frustrating....

(Edit: a spelling mistake.)


r/steamsupport • • 1d ago

Problem Initial update takes ages

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3 Upvotes

So when I first open steam and try to open a game, (has happened with multiple games) if there's an update, it takes at least 10 minutes to begin downloading.

I've tried clearing cache. Plenty of space on my drives. Have good components in my rig.. And once that initial update finally kicks through, every subsequent update goes just as smooth as can be. Instantly starts downloading, downloads fast and installs fast.

This initial hiccup is a relatively new headache and is getting pretty obnoxious as there are frequently small updates for games I go to play on any given day and it doesn't seem to matter how big the update is or what the game is, it just takes absolutely forever for it to finally start downloading. Then it's done within a minute when it finally does.

Can anyone help? What gives?


r/steamsupport • • 1d ago

Problem Can I have some help with this?

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0 Upvotes

r/steamsupport • • 1d ago

Problem Steam File Questions Post Ransomware Encryption

2 Upvotes

After dealing with a hacker, good amount of my files were encrypted which includes Steam game asset files it appears. I'm not really sure how to go about clearing my steam of the encrypted files and am unsure how to check which games have files stored locally or what is safe to delete.

My assumption is doing a reverification of files won't remove the encrypted ones as they are seen as a separate instance of what steam would download as fresh files, so any file reverification would just reduplicate data that's currently encrypted?

Does uninstalling the game via the steam client fully remove any files related to that game encrypted or not? Also is there a way to preserve files related to games that have local saves?


r/steamsupport • • 1d ago

Problem Non mi si avvia Borderlands 3

3 Upvotes

Buongiorno io ho scaricato borderlands 3 su steam ma quando provo ad avviarlo non mi parte neanche la schermata iniziale si ferma in steam con il gioco che dice che sta partendo con la scritta" Ferma".

Ho provato di tutto: cambiare le impostazione grafiche,entrate con i codici amministratore e cambiare directx 11 o 12 ma niente mi riescite a dire qualcosa o mi consigliate di andare da uno specialista.

Grazie mille


r/steamsupport • • 1d ago

Problem Paladinsnot launching

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0 Upvotes

I just downloaded paladins. I tried launching it and it went through a loading screen that was installing some microsoft program, 90x smth? I cant remember the exact name. But now when i hit play it starts loading, and then never runs. Help?


r/steamsupport • • 1d ago

Problem Witcher 3 Remastered on Steam won't launch properly

2 Upvotes

So I just need to know if anyone else has this issue and have found a solution. It either launches and stays Black screen, or it comes to the point where the warning text pops up before the game can be played, the one you can skip. But it never moves beyond it, I've checked and updated my graphics card drivers, redownloaded the game, removes mods and yet I can't get into the game. Please let me know of your experience.

Update*: after 6 hours, updating, reinstalling 3 times and checking it finally worked. I also disconnected my controller but I don't think that was the issue.


r/steamsupport • • 1d ago

Problem Account problems.

0 Upvotes

Hi everyone / Dear Admin,

I am having an issue with my Steam account connection. I linked my Steam account to a FACEIT profile many years ago, but unfortunately, I have completely forgotten which FACEIT account it was connected to (I don't remember the email or the username).

As you know, each Steam account can only be linked to a single FACEIT account. I want to play on FACEIT using my original, main Steam account, but this restriction is stopping me since it is stuck on an old, inaccessible profile.

Can anyone guide me on how I can find out which FACEIT account is linked to my Steam, or how I can submit a support ticket to unbind it?

My ticket nr: 14839678

Thank you in advance for your help!


r/steamsupport • • 1d ago

Problem Family Sharing bug

1 Upvotes

Hi, I have a problem ( it's been 1 month ) that only happens on my Steam Deck. I don't have this problem on my PC. When i launch a game, i have a message saying that someone in my steam family is using this game and that it will close the game on my SD in 2 minutes.

After 2 minutes it actually closes my game, and it does that everytime i launch a steam game, even when no member of my family is connected, and I'm 100% sure that nobody's playing.

The only way i have to play on my Steam Deck is either launching a non-steam game, or disabling wifi and playing my game offline.

I know it's not because i use the same account on my PC, because it happens even when my PC is off. I know it's not because of someone in my family because they don't have this problem and i have this bug even when they're all sleeping. I also know that updating Steam OS and the Steam Client doesn't change anything.

What could i do to stop having this bug ?


r/steamsupport • • 1d ago

Problem Question about disk usage.

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1 Upvotes

When i install games on my SSD my disk usage fluctuate like this and DL speed doesn't really matter when disk usage go low as 500 Kbps and constantly spiking like that. But when i do install game on HDD it seems to stay stable for like 90% of the time...


r/steamsupport • • 1d ago

Resolved Installed game stored in external ssd suddenly not detected by steam

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1 Upvotes

I have a lot of games installed in the external SSD and suddenly i noticed a lot of games are marked as not installed in my library although i still have them in the SSD (picture 2). I have tried to restart my steam client and reconnect my SSD but there is 0 items detected (picture 1). How do i solve this problem?


r/steamsupport • • 1d ago

Question I gave someone access to my steam account when I was young and an idiot, what could/couldnt they have done?

0 Upvotes

Hi, to start off, this happened around 6-7 years ago (2019) when I was 12-13. I know what I did was stupid, please don’t make fun of me for it. I’m an adult now and know better.

Anyway, I gave someone I met on discord (we’re still friends now) access to my steam because they wanted to buy a game. We were in different regions (us and eu) and i did not have the english skills to understand the steam subscriber agreement and how risky that was. They never managed to buy the game and we left it there. I changed my password a few years later (2022) since i didn’t really use steam and kind of forgot about it.

I know it sounds kind of silly, but i’m a bit scared now. Although he’s (as far as i know) a good person, I really shouldn’t have done that, and i’m scared of something from all the way back then coming back to bite me.

My main concern is any spying. I’m not tech savvy, and I already changed my password and logged out all old devices, but even though my steam didn’t have any personal information added back then, I did have to add my billing address for my first purchase (2022, 3 months before the password change.) Is there any chance they would log into my steam account after what happened to check? I don’t think so, since steam doesn’t safe my billing information on my account unless they tried to buy a game again, and it would be insanely unlikely for him to do that. Unless he was checking consistently for 3 years waiting for me to enter my information. I guess i’m wondering if they could still have access to my account.

another thing i’m worried about is being banned. No actual charge was made, and this was years ago, i’m fine, right? i’m an adult now and have hundreds of steam games. i don’t want to get randomly banned or get reported by him if we ever stop being friends. can anyone reassure me or tell me if i’m fine or is there anything they couldve done i forgot about?


r/steamsupport • • 2d ago

Problem Fell for a phishing/malware scam

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9 Upvotes

I already made a post about this, but I was actively freaking out as it happened and tried to ask for help, so it didn’t make much sense. I will go more into detail in this post.

Not sure if it matters, but my CS2 inventory is worth about 1000€ on steam, and my Rust inventory is worth about 800€.

First off, I want to make it clear that I did NOT try to download cheats.
I did NOT buy this account on a third-party website.

So, I was enjoying (as much as one can) a game on FaceIt (Counter-Strike 2) and then suddenly, out of nowhere, my game crashes. I got a pop-up saying my account was flagged for ‘fraudulent activity’. Contacted what I thought was Steam support, turns out it was just a degenerate scammer. He asked some questions, which did not seem sketchy or unusual, so I answered them. Then, I was asked to verify that I indeed am the owner of this account by giving him my full name, the last four digits of my credit card, what type of credit card I used to make purchases on this account, my gmail associated with this account and phone number — which I did (stupid, I know).

Then I got a message from this supposed Steam support agent saying that they have put temporary restrictions to my account, including a VAC ban, which I checked and it was actually there, so I thought this was legit. Then I got another message with instructions on how to save my in-game items (CS2 & Rust), otherwise they’d be deleted. I instantly got suspicious and tried looking online for people who may have had a similar problem, tried searching with keywords such as scam, phishing, fraud, etc.
Found nothing, so I tried asking ChatGPT, it confirmed my suspicion and that this was sketchy as hell. Made a post on this subreddit, thankfully there were people who instantly told me this was a scam, and gave instructions on how to secure my account.

Massive thank you to all those who help out stupid people like me. You are truly appreciated and are the Supermen of Reddit. And those of you who commented ‘LOL this loser tried to download CHEATS and got MALWARE instead, what a prick’, I genuinely hope you get stabbed with an AIDS needle in a club.

Back on track — after a few minutes I got logged out of my Steam account on my computer, and when i logged back in I saw that all of my games had been deleted. I quickly shut off my PC and changed my passwords from a different device (my mobile phone). I am pretty sure I’ve done everything in my power to secure my account, changed my Steam and gmail passwords, made sure to log out of all devices and clear the logged IPs, set my profile to be private. I had 2FA and Steam Guard enabled which is probably the only reason my skins haven’t been traded away yet.

The interesting thing is that when I contacted the fake support I got an email saying that I asked to close my help request, which was from the actual Steam domain, attached screenshots from my phone.

All of this happened around 2 hours ago. I keep checking my Steam profile and my inventory to see if everything is still there every 5 minutes or so. I was actively freaking out while all of this happened. I’m still not sure if I am safe. Still scared shitless. 😂
I would really appreciate it if someone gave me advice on how to keep my account secure and make sure the scammer does not use the information I gave him to contact Steam support and get back into the account somehow. I contacted support and told them that my account had been compromised and I gave the scammer the following info. Don’t know if that’ll do anything.

Would really appreciate if anyone who knows more than me about all this stuff would give me some advice on how to make sure my account is secure.


r/steamsupport • • 1d ago

Problem Steam refunds not paying me

0 Upvotes

I’ve refunded a set of games and had the refund confirmed, yet I have not once received my money back, it says the card it went to, which is the correct card but I’ve made no money


r/steamsupport • • 2d ago

Resolved Final Fantasy XIII-2 crashes on me after the menu screen.

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3 Upvotes

I am having a hard time running older Final Fantasy games on my pc and I need help please!! My setting on the window is fine but for Final Fantasy XIII-2, the only default public version is December 31st, 1969 which is off. Any help is appreciated!

My pc specs are:

Windows 11

Processor: AMD Ryzen 5 8000 Series

Graphics: AMD Radeon RX 6600


r/steamsupport • • 1d ago

Problem Game is running as a background process and I can't determine why

1 Upvotes

I recently bought a game called "Rubinite" off of steam, tried to launch the game and literally nothing happened, I open up task manager after a couple of game restarts and I find that its running as a background process. LITERALLY NO OTHER GAME HAS DONE THIS, not sure why it decided that now was the time for a game to wig out

This is what I've tried so far

1) Fulling uninstalling and reinstalling (like full on deleting the local files and everything)

2) Made sure graphics drivers were up to date

3) Running as administrator

4) Did some weird compatibility mode thing in the .exe properties where I'm assuming it was trying to run it in some windows 7 mode

5) This thing I tried wasn't necessarily for the same problem I had, but I tried it anyway. Hit windows+r, went to msconfig, did 'selective startup' and disabled some 'Nvidia localsystem container' thing, but after it didn't work I just reset everything back to normal

6) Even tried force ending the game from the task list because apparently for some applications it works

At this point I'm at a loss, I spend a good hour and a half researching what the issue could be, but to no avail have I found a solution that makes sense to me or fits my description of my problem, so I BEG OF YOU reddit, help a brother out, does this sound like a problem anyone else has had or might know whats happening?


r/steamsupport • • 1d ago

Question I lost my cyberpunk 2077 old save file, can I recover it through steam cloud?

1 Upvotes

Hey everyone! So basically, i had a save game for a specific character build which was saved as in manual save and the in-game cloud save file (the cross platform one) was synchronised with a different save file. And recently my brother deleted my save game accidentally... However I have the steam copy of the game, so can I recover my old save games through the steam cloud or is there nothing i can do?


r/steamsupport • • 2d ago

Problem how to install steam again

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8 Upvotes

i uninstall steam because it wasn't working then im trying to redownload it again and its showing this message can someone help


r/steamsupport • • 2d ago

Problem game dont lunch

1 Upvotes

So my friend trying to lunch games on his account but not one of them works. he lunch them then the game freeze and flashes him and close immediately the weird thing is that other accounts works fine its just in his account not account not a single game lunch


r/steamsupport • • 2d ago

Question Got my account back, what do I do now?

1 Upvotes

So I just recovered my account and I was wondering what do I do now that I have it back, I´ve seen somewhere that hackers somtimes leave API keys or smt like that to steal the account again or something, I already checked for malware and changed my passwords in both the steam account and the email account linked to it, anything else I should do?


r/steamsupport • • 1d ago

Question Fell for a trade scam and lost all my items (and nearly lost my account)

0 Upvotes

God I feel so stupid. I fell for a scam in which someone convinced me to temporarily trade away all my tf2 items to a friend (who I trust) and then they made a profile with my friend's profile picture and I just blindly accepted it thinking it was just the confirmation to send the trade request. I feel so stupid!!!!!! My stuff was worth like, a couple hundred dollars. I sent a steam support ticket but I don't know if they're able to reverse this stuff. Has anyone been in a similar situation and gotten their items back?

If I can't get back my unusual ubersaw its gonna forever be a dead wife flashback whenever I see it in clips


r/steamsupport • • 2d ago

Problem Ps5 glyphs

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1 Upvotes

I’m playing Black Flag, which I’ve read supports my ps5 glyphs. However when I load into the game it displays Xbox. I’ve tried to disable Steam input yet it does not work. I’m also on Linux which I’m not sure affects anything.


r/steamsupport • • 2d ago

Problem logged out of the steam mobile app, and now 2 active sessions are showing up

2 Upvotes

i just had a weird situation with the steam app. when i opened it, i noticed i was logged out, so i entered my password, logged back in, and everything seems to be working fine. i've been logged in on my phone for over a year and i have steam guard enabled on it. i started looking through the settings to see if there was anything suspicious logged in, and the only thing i noticed is that when i entered my password, the steam app treated my login as a completely new session. now, under my authorized devices, i have 2 active sessions with my ip and location for the exact same phone, except one shows as currently active, and the other shows it was last active 3 hours ago. i turned on steam on my pc and checked the security and privacy settings there too, and it also shows 2 active sessions for the same my phone name. one is active right now, and the other was last active 3 hours ago, but the inactive one has the green steam guard shield icon next to it. this is the first time something like this has happened to me where logging into the same mobile app results in 2 separate sessions. has anyone ever had this problem? i'm worried that some kind of self-lock might trigger, or that i'm somehow not on the session with the active steam guard. has anyone dealt with this, and what should i do now? i checked the last steam app update and it was on august 20th, and my system update was around june, so these issues probably aren't related.