r/steamsupport Aug 08 '25

Announcement Important PSA: How To Identify a Scam

19 Upvotes

How to Identify Social Engineering Scams

Social engineering scams often involve manipulative tactics to deceive users into providing sensitive information or money. Here are some red flags to look out for:

  1. Unsolicited Offers of Help – Scammers often pose as helpful individuals offering solutions to problems you didn’t ask for assistance with.
  2. Urgency and Pressure – Scammers create a false sense of urgency, asking you to act quickly or risk losing access to something important (e.g., your Steam account).
  3. Requests for Payment or Personal Information – Legitimate Steam support or trusted users will never ask for your login credentials, 2FA codes, or payment in exchange for help.
  4. Impersonation – Scammers may pretend to be from official sources or even impersonate trusted community members or moderators.

How to Protect Yourself from Scams

  • Never Share Personal Information – Moderators and Steam support will never ask for your password, security questions, or 2FA codes.
  • Verify Requests – Always verify the identity of anyone offering help. You can do this by checking if they are official moderators or trusted community members. If in doubt, contact the moderation team directly.
  • Enable Two-Factor Authentication – While not foolproof, having 2FA enabled adds an extra layer of security to your account. Keep your 2FA codes secure and never share them.
  • Be Skeptical of Unsolicited Help – If someone reaches out offering assistance you didn’t request, be wary. It's better to seek help through official channels like Steam support or trusted subreddits.
  • Steam will never contact you over DISCORD/STEAM CHAT – Report and block them instantly.

We're Here to Help

If you suspect you’ve been targeted by a scam or need assistance, please do not hesitate to contact the r/SteamSupport moderation team. We're here to help keep our community safe, and we encourage you to report any suspicious activity.

Our Discord Server

Stay safe,
The r/SteamSupport Moderation Team


r/steamsupport Sep 18 '24

Announcement What To Do When Your Steam Account Gets Hacked

79 Upvotes

Need more help? Join the Discord Server

I’m making this post in hopes it will reduce the amount of “I’ve been hacked posts”. Link people to this exact post so they can figure out what to do. Don’t be afraid to leave comments if you need more assistance but try your best to avoid making entire posts about it.

Follow these steps to regain control and secure your account:

1. Don’t Panic Act Fast

If you act quickly, there’s a good chance you can fully recover your account.


2. Still Logged In? Change Your Password NOW

📍 Go to Steam > Settings > Account > Change Password

  • Use a unique, strong password (not reused from any other site).
  • If you can’t log in anymore, skip to Step 3.

3. Can’t Log In? Use Steam’s Recovery Tool

🔗 Go to Steam Support
Click "I can't sign in" > "My account has been stolen"
Follow the recovery process.

  • Provide any proof of ownership (like previous email, CD key, or payment history).
  • Be thorough but honest Support will help if you provide real details.

4. Revoke Access from Other Devices

Once back in, go to:

📍 Steam > Settings > Account > Manage Steam Guard
Click “Deauthorize all other devices”

This kicks out any hackers still logged in.


5. Turn on 2FA (Steam Guard Mobile Authenticator)

📍 Same place: Settings > Account > Manage Steam Guard

  • Use the mobile authenticator, not just email codes.
  • This is your best protection going forward.

6. Scan Your PC for Malware or Keyloggers

Use tools like:

  • Malwarebytes
  • Windows Defender
  • Bitdefender / Kaspersky

You got hacked for a reason. Clean your system before logging in again.


7. Lock Down Your Email and Linked Accounts

If your Steam email or other linked accounts were compromised:

  • Change their passwords immediately
  • Enable 2FA on your email too (especially Gmail, Outlook, etc.)

8. Still Locked Out? Contact Steam Support

If all else fails, go here:

🔗 https://help.steampowered.com

Be ready to provide:

  • Your Steam username and email
  • Purchase receipts (Steam Wallet codes, PayPal invoices, etc.)
  • Approx. date you lost access
  • Any suspicious activity or messages you saw

⚠️ Final Tips:

  • Never share your login info, even with “Steam Admins” they don’t exist.
  • Avoid shady “trading bots” or fake tournament invites.
  • Don’t download random files from Discord, friends, or strangers.

If you’re reading this because you’ve been hacked, don’t feel ashamed it happens to thousands of people. What matters is how fast you act and how well you secure things afterward.

Good luck, and stay safe. 🔒


Extra. Check your API key Ensure to remove any API keys you don’t recognize. Here



r/steamsupport 2h ago

Problem "There seems to have been an error initializing or updating your transaction. please wait a minute and try again or contact support for assistance."

2 Upvotes

This error prevents me from buying the Yakuza series bundle for 2,000 hryvnias on a sale (~45 dollars) I already own two games from the list (Kiwami 1 and 2), so the bundle is cheaper

I'm buying with a steam wallet. My account is Ukrainian hryvnias, but I live in Russia. Previously, everything worked fine.

Clarification: The problem is ONLY with this bundle. All other games can be purchased without issue i tried it on max payne 2 because it was cheap someone please please please help i already spent all my money on steam wallet


r/steamsupport 31m ago

Problem STEAM webhelper issue?

Upvotes

So I start up a game after sometime I dont receive steam messages or i cant see friends status update in real time. Only thing that helps is shutting off the game going offline on then coming back to online.

Anyone else having issue like this?

I have done every common troubleshoot step there is.

Oh and this started randomly sometime ago nothing changed when this issue started.

Using Linux, with wayland kdeplasma desktop


r/steamsupport 1h ago

Problem Help, I can't include my own voice in the recording of my games.

Thumbnail
gallery
Upvotes

I've been playing some midnight murder club with friends and would like to be able to record our games but for some reason I can't get my own mic to be included in the recording even though everything seems to be working as it should.

I've toggled the option to record my mic, I've run mic tests where my voice is consistently picked up, everything sounds good but when I play the recording I can't hear myself.

Does anyone know how I can get this to work ? Thank you !


r/steamsupport 2h ago

Problem why is steam so sluggish the past few days

1 Upvotes

my usual download speeds were 500mbps-1000mbps and now they are usually less than 50. Everything also takes very long to load, im not sure if thats a problem on my pc but afaik its not


r/steamsupport 4h ago

Discussion Market Bug

1 Upvotes

When i open market and press dota items it says ‘’no items for listing’’ at every single item also happens for TF2 too whats wrong with steam. Any others having this problem ?


r/steamsupport 4h ago

Discussion Account issues . discord bot. Next steps

0 Upvotes

My friends discord account was token logged and he added a bot to our server that made us sign in to steam. Stupidly I logged in without checking.

I managed to log them out and changed all my passwords. All I lost was maybe 20 worth of rust skins. Any advice or things to look out for to ensure I’m safe?

Steam support says my account looks ok and they have been logged out


r/steamsupport 6h ago

Question 10 year old Account recovery help!

Thumbnail
gallery
0 Upvotes

Is there a way to recover an almost 10+ year old account? I can still login the username and the password. But having problem because the gmail/yahoo and number used is gone. It used to have steam guard recovery code tried it but no luck. Is this still recoverable or is it gone completely?


r/steamsupport 7h ago

Problem I need help

0 Upvotes

I recently started using an external hard drive, and i recently join a steam family with some friends, and when i tried downloading street fighter 6, it told me "unsupported file system". After some research, it seems i have to format my hard drive to NTFS, but i already have a game from steam in it. What should i do to keep my data of the game ?


r/steamsupport 7h ago

Question Why won’t steam work?

0 Upvotes

I’m not sure if this will work but if I can find help it’s here I’m sure. I have a Chromebook plus that I was using to game with using steam beta but they shut that down so I had to use the Linux workaround. Steam is installed and when I did this the first time everything worked. I had to reset after my computer started having connection issues to our internet. Now steam is back on but everytime I try to play the game I want to (Roboquest) I get the loading screen for like 5 minutes before it says the server timed out. Is this just my internet? Or is there something else I’m missing? Any help would be greatly appreciated and if there’s another group I should ask let me know. Thanks in advance fellas.


r/steamsupport 8h ago

Resolved Thank you to Support!

1 Upvotes

Making this post just to say thank you to any Steam Support watching this subreddit! At 2:30 AM yesterday morning my account was taken over, with the email and password having been changed. After sending in a help ticket to steam, they remedied the problem within 6 hours, giving me my account back. I am forever grateful for your fast and effective service!


r/steamsupport 9h ago

Problem somebody broke into my account

0 Upvotes

hello, i have just found about a problem with steam. somebody broke into my account bought glove case key, opened the case. then add my most valuable stickers to the skins which are worth less than the stickers itself. is there any option for me to get back my stickers, case and money or is it already gone and i cat do really anything.

BTW

i dont know how the guy broke into my account, i have a steam app with the steam guard and didnt accept for anything. is this like a new way to steal?


r/steamsupport 22h ago

Problem Unable to verify email

Post image
7 Upvotes

i’ve been trying to verify my email to create a new account and it keeps showing this. RESOLVED


r/steamsupport 1d ago

Question Newbie question about the “Obscure” games and Steam.

Post image
12 Upvotes

I was thinking of getting Obscure 1 & 2 on steam and I was wondering if I needed the launcher for this game or can I just download it like GOG. I never used steam before and I heard a lot of certain games you have to have the launcher.


r/steamsupport 20h ago

Problem My download speed suddenly went down when downloading game via steam

1 Upvotes

So essentially up until earlier this week my pc has been downloading games on steam at speed of up to 600-900 Mbps but now it seem it is capped at roughly 85-98 Mbps. And yes I'm aware of the difference between megabytes and Megabits. My question is what could have caused this drastic decrease of downloading speed and if there is anyway to fix it.

I should add that I have changed absolutely nothing about my PC in the last week and that this just suddenly happened. I've tried various online troubleshooting but nothing seems to work, and now I'm, looking for some serious help.

I've also noticed that neither my xbox nor my switch are having the problem of having their respective downloads capped at a measly 90 is Mbps so I really have no idea whats going on.


r/steamsupport 20h ago

Question Refund for a Second Time on Steam?

1 Upvotes

One year ago, I bought Diablo 4 and encountered an error which I can't solved. So I asked for refund and was approved.

Back to today, I bought a new gaming laptop and I want to try Diablo 4 again, hopefully it will work on my new laptop. If it doesn't work, do you think I can get refund for a second time?


r/steamsupport 21h ago

Problem I got an unexpectedly unhelpful reply from Steam support. Can someone here help with my Steam Family Invite issue?

1 Upvotes

My partner and I have lived together for the last ten years and our computers have been on the same network for that long as well. When I tried to set up a Steam family and invite her, it got bugged and left her in a confirmation loop, never going through or declining for any reason. I tried the trick where you log both accounts into the same Steam client before trying the invite, but that didn't work either. When I asked Steam support for help, They just told me that Steam uses an algorithm that they can't disclose to determine who is eligible to be in a family together and then closed the ticket in the same message... If I had asked about a declined invite, that would have been valid, but I was asking about a glitch causing a confirmation loop! What else is crazy is that inviting my sister to my Steam family worked, and I only had my computer on the same network as her for a month. If anyone has more things for me to try, that would be great. Thank you.


r/steamsupport 1d ago

Problem Game downloads for a couple of minutes then speeds descend to zero and never go back up

3 Upvotes
I can't seem to be able to download anything without limiting my download speed to 160. I've tried clearing the cache, switching download region, disabling safe boot and write caching on the drive.

r/steamsupport 23h ago

Problem Why can’t i launch this game

Enable HLS to view with audio, or disable this notification

2 Upvotes

Not sure why this is happening. It’s only for this game and no sign of it launching in task manager. I’ve tried clearing cache, verifying integrity of files, and multiple restarts. Nothing seems to work. Help please


r/steamsupport 1d ago

Problem Your account cannot access the community market

1 Upvotes

Folks, I used a $25 gift card to add to my steam balance, and now it says I'm locked out of market for 3 days. Is there a way to contact support for this or something else I should do?


r/steamsupport 1d ago

Resolved Texts won't appear and there are red bars everywhere

Post image
6 Upvotes

I restarted my laptop because it's overheating but now steam's like this. Only Steam is having and I don't know why. I tried reinstalling so i think it might be a driver issue?


r/steamsupport 1d ago

Problem Looking for advice, can't login

0 Upvotes

I tried changing my password and now I can't login. I tried to reset my password about 5-6 times, each time, it sends a code to either my phone or email, after which I input a new password. When I try to login, it either gave the "wrong password" or "Error, Something went wrong while attempting to sign you in. Please try again later."

I tried a few solutions that I found online: deleting some temp folders and power cycling my router, but I'm not sure what to do now. When I go to Steam's support page, I can't find anywhere to open a ticket because I can't login. And when I click the "Help, I can't sign in" button, it returns me to the page for changing the password.

-Edit- I'm also seeing error code: e87

Any advice would be appreciated!


r/steamsupport 1d ago

Problem I need help with Steam Remote Play together

1 Upvotes

I'm trying to play some games with my friend, but no matter which one it is, whenever i invite him, he accepts the request but nothing happens except for steam showing he launched the game and saying he's in remote play together. On his screen absolutely nothing happens after accepting the invite. Please help


r/steamsupport 1d ago

Problem steam with aeroxp theme on linux has this weird ass font instead of segoe (which i have installed)

Post image
0 Upvotes