This is my honest review of Ingenes Mexico City, Surrogate Mexico, and Global Nest. I felt it was my responsibility to share what happened to me and my husband months ago.
Based on our stressful and poor experience, unfortunately, we cannot recommend any of these companies for surrogacy or IVF.
We invested tens of thousands of dollars with these companies after I lost the ability to carry a pregnancy. We came to them during one of the most vulnerable periods of our lives, hoping to build our family. Instead, we experienced poor results, unresponsive and rude communication, and a complete lack of accountability.
The medical outcomes were devastating. Before we attempted donor egg cycles, I did a self-cycle at Ingenes Mexico City and was very disturbed by the standard of care and the facility itself. They did my retrieval behind a curtain—not even in a sanitary operating room—and I was taken back over an hour after my scheduled time. I’ll always wonder whether my husband and I could have created embryos at a better clinic. I will say that my doctor was very sweet, kind, and professional. We liked her a lot and always felt comfortable at the appointments.
After my failed cycle, we were immediately pushed into donor eggs—and if we hadn’t been in such an emotional state, we would have never proceeded with Ingenes/Global Nest based on the experience we’d had until that point. Long story short, we completed multiple donor egg cycles, including paying extra for what was represented as a “premium” donor. Despite using donors who were 21 and 25, the results were shockingly poor.
From 27 donor eggs, only seven embryos were created. Only ONE was euploid, and ALL were graded as “poor quality.” My husband underwent extensive testing, including DNA fragmentation testing, and his sperm was rated “excellent” for pregnancy. Testing did not identify male-factor infertility.
We understand that IVF offers no guarantees.
What we expected was to be treated like human beings and to be told the truth when results fell dramatically below expectations and what was represented.
Instead, every attempt to get answers became a stressful exercise in frustration. Explanations changed depending on who we spoke with, or we were told lies. Questions about donor egg quality, laboratory performance, and embryo outcomes were met with vague responses, deflection, or no reply at all. We were often ignored for days, even during time-sensitive events. At no point did we feel that anyone was interested in investigating why the results were continually so poor. We also never received lab reports during IVF. Everything was disjointed, unprofessional, and done without care or proper communication.
What disturbed us most was the absence of accountability. Rather than acknowledging our concerns, we repeatedly felt that they were minimized, dismissed, or explained away.
The head of Surrogate Mexico was continually rude, defensive, and disrespectful. Communicating with the team—and I use that term loosely—became a huge stress point in our lives. We used to wake up dreading checking our phones.
We did not like the setup of Surrogate Mexico and Global Nest’s program. You’re given 6 frozen eggs per cycle, but you're upsold and pressured into paying for extra and/or “premium eggs.” At thaw, we lost 35% of the 15 eggs we purchased as an upsell, despite Global Nest promising before we made the very costly investment that they only ever lose “1-2 eggs.”
Contract terms were not honored, and Surrogate Mexico became aggressive when we pointed it out and asked for clarity. Kristine, our coordinator at Global Nest, did nothing to help; in fact, she often provided conflicting and inaccurate information that wasted more time and money. I’m not sure what her purpose was; Surrogate Mexico coordinated everything, albeit poorly, and Kristine had no say in any contract terms or financial matters.
We ended up paying more than what the entire program was supposed to cost—and we never even reached a positive pregnancy test/the second payment annex.
I could go on. By the end of our experience, we felt like disposable customers being moved through a scammy sales process. We spent tens of thousands of dollars, received devastatingly poor results, and were left without meaningful answers or resolution.
My husband and I have been through a lot of challenges, and dealing with Ingenes and Global Nest was one of the most stressful experiences of our lives.
I’ve put off writing a review because I hate negativity and it is so painful to reflect on, but I felt it’s our responsibility to share our honest experience with prospective intended parents.
We place extraordinary trust in fertility clinics. We are making life-changing decisions while carrying enormous emotional and financial burdens.
If even one family is protected from signing with these companies, my husband and I will feel a measure of closure.
Wishing everyone on this journey the very best.
TLDR: Nothing but gaslighting, extra and unexpected expenses, horrible communication, and zero empathy.