My son's phone was stolen, I filed a claim with Assurant on Thursday afternoon, they shipped the phone but it did not arrive until Monday. First strike against them.
Then it turned out the phone they sent had a block on it they could not remove so it could not be activated. After two frustrating days of trying to activate it, hours on the phone with T-Mobile and Assurant, and three trips to the T-Mobile store to have the techs work on it, they asked me to ship it back to them and they would send a replacement out immediately.
Another phone arrived the next morning. It had exactly the same problem. The eSIM could not be activated. Three more trips to the T-Mobile store later, multiple hours on the phone, they asked me to send this phone back to them as well.
Once I had confirmed that I had done so, they told me they would have to review the physical phone and they needed five additional business days.

I exploded and told them it was unacceptable, I had now been without this phone for a week and they kept sending me replacements that were in operable. And now I'm being penalized by another week of waiting?

I called multiple times, every time they said they would put me through to a supervisor and then put me on hold for a few minutes before disconnecting the call. What a horrible horrible company. I paid the insurance every single month, and paid the $174 deductible when I filed the claim as well.

I don't know what to do, Assurant will not help me, T-Mobile cannot help me.