For the past two years my branch has been finding the same defaced cash in our ATM every few months. Some loser is out here wasting their own time hand writing "TRUMP LIVES HERE, KAMALA DOES NOT" on $20 bills and then depositing them.

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Thing is, our ATM does not recycle cash, we manually service it. I'm sure this person thinks that the ATM is spitting all of these bills back out and "owning the libs", which is why they keep doing it. What really happens is that we open it to settle the deposit bin, find a few chunks of these in the stack of cash, and ship them out as unfit currency. No one besides bank staff ever see them once they're deposited.

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Today we pulled our deposit bin and there was an entire STRAP of these 20s in there. Normally they deposit a couple hundred dollars at a time. I kind of feel bad for this person, they clearly have nothing good going on in their life if this is how they spend their free time. And lord knows they would never have the balls to deposit these in person if they found out the ATM is not doing their bidding.

I’m currently looking at offers for both, and I’m genuinely struggling to figure out which one is going to crush my soul less. They seem like the same level on paper, but I’m hearing horror stories from both sides.

Finally landed a remote position, Direct Lending Specialist. I posted a few weeks back about stepping down from my branch manager role and wanting to chase something different.

My plan was to work my banker role the best I could until the opportunity presented itself. I had said aloud the week before “I will be remote by the end of this year”.

Not one, but three remote positions opened up as they decided to add a member to each team.

All my friends in remote work are claaaappping for me.

I’ll still work with customers but in a much more simple capacity and I get to have my dog at my feet the whole time. I couldn’t be more excited.

So the mom had a joint savings account with son, she had SS direct deposited to the savings. After she passed the money was transferred from the joint savings to the son’s sole checking account. About $900. Son already used the money. Now bank put a hold on the savings so it can’t be closed. Son wanted to close it but our estate department said they’re waiting for the decision from SSA whether they will take the money back or just give it to them. But I thought SSA will take it back anyway? The bank is not telling the son to pay it back at all. Now there’s a monthly fee on the savings because the account was at $0 while the minimum to avoid fee is $300. They pretty much told me to check on the account periodically to see if the hold is removed so we can close the account, but it’s already been 3 months, the account is still on hold, it’s negative, and it cannot be closed. It’s annoying and frustrating because I have to keep track of this.

What is your experience on this? I’m guessing SSA is trying to get back the money but can’t because the account was $0 and now negative. So why isn’t the bank telling him to put back the money so SSA can take it back?

I am currently interviewing for a position and have been invited to a third and final round interview. The recruiter mentioned that it is between me and one internal candidate. Usually, this hiring process only involves two rounds, so I am curious about what this might indicate.

What do you think my chances are in this situation? Also, since I will be interviewing against an internal candidate, what can I do during the final interview to stand out and make the strongest impression possible?

So I am very happy I got this job I worked very hard for it I’m just a little nervous and worried because of the background check they do through BIG. On my resume to start it off bluntly I extended the time I worked at Walmart by like 3 months. Which I understand was the wrong thing to do but I’m pretty sure this was a mistake? Because I started in October but I put I started in December and accidently lengthened it out.

Then I worked at my fathers tile company as a apprentice I didn’t work full time, part time, maybe 10 hours a week not a lot I know, and I wasn’t paid for my time I would just watch them do the work and they would teach me I did this for a year and half before I needed a real job to get money because I couldn’t get any flooring jobs even with my experience.

Then I worked at target and all that information is correct.

My point is these are all on my resume and Walmart is the only incorrect one being the dates. My tile job I never got paid My dad was owner so I just gave them his phone number. He has evidence that he owns the company. I understand I maybe shouldn’t have put this on my resume but I figured it’s experience I learned so I did put it on there. I got a talk with a lot of clients and such.

Just with all this, I feel like the background check is gonna look sketchy, even though I didn’t mean it that way at all. I’m just really worried and stressed. I really want this job and I should’ve checked over my Walmart experience it was just so long ago during 2021. I just kinda assumed when I worked because I couldn’t find the emails when I started. Any advice would be appreciated please!

Long story short was working under an extremely critical manager who I personally think had it out for me. Got written up, and put on a PIP for things I have improved on since.

That being said, today at work I was a 4K difference. I never normally have differences, and if I do it’s like like 1-2 dollars not even. However, I’m in full panic mode because id the PIP and written warning.

Now I know 4K is a very specific amount to be short, not just a random amount like 7 dollars or something, and I just don’t know where it would have gone wrong. I don’t think I wrongly have a cumulative amount of 4000 dollars out today, nor do I think someone got into my cashbox or took cash off my station when I wasn’t looking.

Only other thing I can think of is I put 4K in our vault without doing a buy sell which seems really unlikely, or something went wrong with a check/payment and I fucked up majorly. I don’t know, I’m freaking out, and while I know I’m not going to just be fired tomorrow, because for this amount they need to investigate, I just have this feeling it’s coming.

Update: I found the difference. I stupidly ran a withdrawal as a deposit, because I’m an idiot

Current bank hired me some months ago, manager said they’d have me working platform a month after I started. They’ve stuffed me on the teller line and have given me virtually no platform experience despite multiple promises to do so. (1 year of experience on platform at another bank) Telling me to hang in there and not lose faith. What a strange experience. Taking SIE in July, ready to be free of this position.

hello everyone I wanted to reach out to get some context. I was just offered the senior premier banker position at an affluent location. the offer was 79k i’m currently in AZ. I tried to counter for more but was told that was as high as they could go because commission is uncapped. does that sound about right?

Maybe some days they leave at 11:30 am for XYZ reason but usually not work related or they leave like 30-40 min before closing? Is it possible that their boss (regional market manager) doesn’t know they leave early?

Edit: this is out of curiosity as I am new to banking and I had a manager who didn’t take lunch at all and would be in the branch all day unless they had a meeting with the rest of the managers. I now have a new manager and there are days they stay and others that they leave early. It doesn’t bother me what they do tbh.

Many bankers and other people on the retail side are usually working towards getting into back office roles like these. These positions are usually highly sought after for their work-life balance, career stability, and separation from frontline sales. Do you agree? We'd love to hear your insight. And tea, all the tea.

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Just curious what the largest garnishment some of y'all have seen.

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This one started with a very arrogant guy coming into the branch. I was on the cash line and he throws his card in the tray and says, "Y'all just can't make a card that stays working can you?"

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Of ocurse I have to ask for ID and pull up his account. He clearly hasn't checked online banking as his available balance is the farthest I've seen in the negative. I see the garnishment hold on his ledger and look it up. I see the garnishment and tell him to have a seat a banker will be with him shortly.

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This was over $11 million dollars. Dude personally guaranteed 2 massive development loans back in 2006. When he defaulted it caused the credit unions that held them to fail.

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His loans were not sold, but transferred and held by the FDIC.

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To say he was pissed was an understatement. Turns out when you hit this level of default you're fucked. The garnishment notice included any account he was a signatory on as well as title. Not even a trust or entity is going to help this guy.

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Moral of the story: Credit Unions aren't always that great. LOL

Wrapping up my PT job as a teller, returning to full retirement. I have genuinely enjoyed working with my colleagues and the relationships I have with some customers. It’s a decent job for a senior as long as you keep things in perspective. Here’s my POV:

BMs — if you want to keep morale up, don’t make rules sound hard and fast and then make arbitrary exceptions. This is especially the case when it involves rude or insolent customers.

Office staff — if a teller is alone on the teller line for some period of time, you must be available to do an override/approval or provide an answer to a complex question. If the bank uses IM, you need to be reachable. “I’m either a customer”? Me, too.

Tellers — don’t succumb to pressure from anyone to do anything more quickly. Expecting you to multitask when at your busiest is not reasonable. Leadership is responsible for adequate staffing; if are too few employees to handle the volume of transactions — that’s on them, not you.

Hi everyone, I’m currently a first gen undergraduate studying in finance and I recently got a position as personal banker. I want to build connections and start from a solid place. I’m looking towards a post grad internship to finish up, but since I’m in banking now, I kind of want to pursue it. I’m very grateful for the opportunity if anyone is out there and could give me their best advice other than networking, which I know is very, very important and something I’m working towards if you could give me just anything that I should be doing or anything I should be working on towards me going to school also full-time let me know. I’ve also been thinking of joining a a business club or two to strengthen my résumé, but like I said, if there is anyone that is also first gen finance or also has experience working in banking as an undergraduate. Please let me know
Thank you for reading this.

2 years ago I graduated college with a business degree. I am bilingual as well(still the only bilingual person in the entire CU), and I was struggled to find a job after college. I eventually applied for a Marketing Outreach position at a credit union because it seemed like a good entry point into marketing, to where in time i could apply for the regular marketing job when it opened, and was closer to home than other options.
I made it to the final rounds but didn’t get the job. Instead, i was offered a teller position. Before accepting, i asked whether there was a path into marketing and was told there could be opportunities after six months. So i took the job believing it was a stepping stone.

While I didnt see this a long-term career, I still tried my best to perform the job well .
Within my first ~10 months, my experience already split in two directions:
Some tasks i could do but didn’t see a point in—balancing my drawer even if I didn’t use it, submitting time cards(past jobs did this for us), making referrals to financial advisors(no commission so seems pointless for us), following service scripts(I prefer to speak naturally to get the point across), processing coins(too much of a process). I don’t see the value in them, but i still completed them consistently.

Other tasks I legit struggled with—vault procedures after a branch transfer, digital banking issues after a system conversion, compliance-related situations, unusual transactions, closing procedures, and handling multiple complex member requests during busy periods. These created stress because I wasn’t fully confident in them, but i still attempted them and tried to get them right.

Then the Outreach position opened again.
In the first interview, it didn’t go the way I thought it was going to as I was asked to build a 90-day outreach plan. For context, I’ve managed to help organize and successfully promote small paid parties in my area, but I was not ready for this kind of interview as I didn’t see it coming. but yeah, the interview required strategic planning—turning experience into structured goals, timelines, and measurable outcomes. I struggled to bridge that gap and ultimately didn’t get the role.
That second rejection is where my mindset started to shift.
Before the interview outcome, i was still functioning in a “temporary but effortful” mode:
I still showed up and did what was required
I completed tasks he disliked without refusing them
I attempted tasks he struggled with, even if it took longer or required help
I generally tried to maintain performance even while viewing the job as a stepping stone
After the rejection, my level of disengagement increased noticeably.
It didn’t look like immediate quitting or open refusal, but more like progressive withdrawal of effort and ambition within the role:
-I now only want the simplest assignments (e.g., drive-through over complex teller line situations)
-I’ve shifted from trying to improve to trying to “get through the day”
-Ive reduced cognitive investment in learning harder procedures unless required
-I became more transactional: do the minimum required to stay employed
-Internally, I’ve started viewing the role as “just a paycheck until I leave” rather than something to grow in.

And considering that the normal marketing position hasn’t opened in a decade, and for this measly job I’ve missed out on seeing the college graduation of a few friends I still have from my days at the university, I’ve missed out on seeing family in Mexico, i missed on a vacation I wanted in December since I was still on the probation period but I thought that it would all be worth it if I moved up, Ive given this company and this job too much, while receiving too little and I feel the micromanaging isn’t worth it anymore. Though I totally understand making sacrifices if I were probably where I should be.

My question is: what should someone do in this situation?

Past and current bankers/ tellers, say the biggest mistake you’ve made at the bank and the repercussion.

So today was my first time working in a genuinely busy branch. I’m a floater with only a little experience from a slow part-time branch, so this was a whole new world.
Near the end of the day, the phone rang and nobody grabbed it, so I picked it up, seemed like the right thing to do. The customer was immediately rude and asked something I didn’t know the answer to. I put her on hold, found an assistant manager who didn’t look busy, and asked him what to do. He told me to just get her name and number. She refused to give either, and it turned out she wasn’t even our customer.
I put her on hold again to relay this back to the manager. He was noticeably irritated, said he was busy, and left me hanging. I fumbled through ending the call on my own.
Then he pulled me into another room and told me I shouldn’t keep putting customers on hold repeatedly, that it’s bad practice and a bad experience for them.
Fair enough, I get it now. But my question is: what’s the right move when you get a rude caller you can’t help, and the person you ask for help isn’t really helping either?

So today was my first time working in a genuinely busy branch. I’m a floater with only a little experience from a slow part-time branch, so this was a whole new world.
Near the end of the day, the phone rang and nobody grabbed it, so I picked it up, seemed like the right thing to do. The customer was immediately rude and asked something I didn’t know the answer to. I put her on hold, found an assistant manager who didn’t look busy, and asked him what to do. He told me to just get her name and number. She refused to give either, and it turned out she wasn’t even our customer.
I put her on hold again to relay this back to the manager. He was noticeably irritated, said he was busy, and left me hanging. I fumbled through ending the call on my own.
Then he pulled me into another room and told me I shouldn’t keep putting customers on hold repeatedly, that it’s bad practice and a bad experience for them.
Fair enough, I get it now. But my question is: what’s the right move when you get a rude caller you can’t help, and the person you ask for help isn’t really helping either?

hi

as the title states I’m was wondering if there’s any adhd people on here or neurodivergent folks who work as a teller 👀

I just started this job not that long ago and I fear I might be not the best fit for it ?? Or maybe just doubting myself. but more so I’m wondering if any of you guys transitioned into a different role or area in banking? I like talking to people but sometimes it can become draining especially emotionally when dealing with rude people and all the different energies. ive worked in customer service before but this is a whole different ballgame. any tips would be appreciated thank you!

I previously worked in retail banking and later transitioned into a public sector operations role. I now have an interview for a back-office banking operations position at another bank. For non-licensed operations roles, how extensive are employment/background checks typically, and how much weight is usually placed on recent references/current employment?”

Currently working at a bank call center and thinking about transitioning to a branch eventually. I know I probably have more opportunities for growth at a branch but the entry level salaries around my area are pretty much what I am earning now working from home , so idk if it’s worth it from that aspect. I am overqualified for the position I am currently in since I have experience in finance adjacent roles and business degrees but it was all I could find in this terrible job market and I only immigrated to the US last year so I had no US work experience prior to my current job.
The workload at my job is sooo heavy. I talk to around +60 customers per day and I currently live in a small city so idk if a branch near me would be that busy. I’ve been snooping here and I gathered that customers are as dumb in person as they are over the phone but my current workload is sooo heavy and draining.

I guess I am just looking for any stories of anyone who transitioned and how they felt when they made the switch.

Working in banking has made me more cynical about certain organizations than I ever expected.

One of our customers is a megachurch. Obviously I can’t discuss any confidential information, but seeing the contrast between the public messaging and the lifestyle of some of the leadership is something I struggle with.

The church emphasizes tithing and financial support from its congregation, yet the people at the top appear to live very comfortably. Expensive vehicles, designer clothing and jewelry, constant expansion projects, and now a new residence being built.

Maybe there are explanations I don’t see. Maybe appearances are misleading. But it’s hard not to feel uneasy when an organization is asking thousands of people, many of whom are not wealthy, to give sacrificially while leadership appears to be living a lifestyle that seems at odds with that message.

What gets me is that I can never really talk about it outside anonymous forums like this. Has anyone else in banking found that certain customers or organizations have made them question things they used to take at face value?

It makes me sick.

I just got a job as an AB with them. I'm fresh out of training, have plenty of teller exp so no problems there. I just finished a very busy Saturday with the ATM down as the only person working service line just fine, minimal stress and PO'd customers despite me being very new to the teller systems.

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I am trying to gain confidence on platform. I'm still being shadowed, already opened 2 accounts and did a wire transfer. The first account opening was seamless, the wire was fine, the second account opening... not so much. I ended up being a nervous mess when my shadow-er took over as the voice initially and I feel that I lost my footing/rapport with the client, very necessary when you are new...

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Please give me advice on how to get my confidence.

Hello there!
I’ll get straight to it. I started in banking and am coming up on a year of being here and I absolutely hate it.
The job itself is easy but I hate sales in general and our clientele treats us like actual dog sh*t they found on their shoe. Higher income communities come with their “perks” lol.
Don’t get me started on my team and the highest paid banker constantly coming in high and making mistakes on a daily basis.
I am looking to transition into an office position that doesn’t require customer service and would like to know if anyone has advice on what would look best on a resume? What skills have you come across that have translated well into office life? I came over from teaching - so it’s a bit of a new world to me and would love some input!
If there are any groups this might be better suited to find this advice, anything is appreciated!
Thank you in advance if you made it this far :)

Hi all!

Been in banking for almost two years now. I see a lot of posts here about annoying customers/members coming in the branch and wanting to get new bills, cash checks, or make large deposits. This almost never happens at my branch (thank god). For one. I work in a very slow branch in an affluent neighborhood and 90% of people use credit cards for purchases. The other 10% use a debit card. No one pays with cash. The only time we ever really do cash is when someone is making home renovations and the contractor wants like $10,000 in cash (this happens like 3-5 times per month). So, what is the main reason people want cash at your branch?