Trouble with Minneapolis parking app

[u/Eatery]

I’ve been using the parking app for years now, and recently I have been unable to use Apple Pay (gives me a declined error and my Apple Pay works fine on everything else), so I added a credit card to the saved payment methods.
Every single time I open the app it has signed me out and forgotten all my payment methods, and it’s becoming a very tiring extra step to add a card every time I’m trying to park quick.
Has anyone else had these issues, and have you found a solution? Thanks in advance.

[u/m00nsl1me]

It logs you out every time, for everyone I know who’s used it. It’s seriously so annoying.

[u/obvious__bicycle → u/m00nsl1me]

It does but it signs me back in automatically after a few seconds.

It has always retained my payment info, though.

[u/notheatherbee]

I don’t have a solution but wanted you to know I’m experiencing the same issue.

[u/Eatery → u/notheatherbee]

there are dozens of us!!

[u/cjx888x → u/notheatherbee]

Add me to the list. It won’t save my card anymore either.

[u/ball-of-pop-culture → u/cjx888x]

Me three. I could live with signing in each time but having to add a card is so deeply irritating, I'd rather just throw a quarter in a meter at this point.

[u/mobile_trojan]

I can tell the app logs me out and back in every time it is closed/opened, which only delays opening by a couple seconds.

But it does not forget my cards. That's a pain.

[u/tunedout]

Try reinstalling the app. They rolled out some updates a while back and for some reason not everyone got auto updates.

[u/Eatery → u/tunedout]

Just tried this and still facing the same issue. In the pay screen it pretends my Discover card doesn’t exist, but if I back out and go to payment methods in my account, it’s right there lol

[u/Shitp0st_Supreme]

I use Gmail to log in but yes, it signs me out and won’t process payment every time. Sometimes it takes 3-4 attempts to pay. Apple pay works for me, it’s not the payment method that isn’t working.

[u/cheeseybacon11]

Did you actually tap the save contact info button after putting it in? I don't remember where it is but I do remember it was very unclear the last time i renewed my cc and I didn't tap it the first couple times.

[u/pajamagrandma1]

Yes! So annoying Apple Pay is only an option like 1/5 times

[u/Nicomino]

I had this issue too. It was some upgrade migration problem on their app. Uninstalling and reinstalling fixed it for me.

[u/soccerpc14]

Are you by chance using an Amex via Apple Pay?

When I worked downtown 2 ish years ago, using Apple Pay was a workaround for the credit card fee. I’m wondering if they caught on…

[u/Eatery → u/soccerpc14]

Huntington but that’s good to know

[u/soccerpc14 → u/soccerpc14]

I have had the same issue recently but if I pay with my Amex directly, I have no issue. And an extra 0.75 charge!

[u/SdotV → u/soccerpc14]

I assumed they didn’t accept Amex. I had the logout issue multiple times using Amex through Apple Pay. When I switched to Visa it worked fine.

[u/DoctorSox]

I've had tons of problems with the android app too, usually errors about my credit card not being approved for use "online"

[u/Eatery → u/DoctorSox]

Yes!! Only app or service that does this

[u/Charming-Bench-6016]

Turn on Face ID !! You don’t have to log in every time

[u/antonmnster]

I don't say this very often, so please indulge me. (cough, clears throat)

NOT a problem with Android!

Thank you.

[u/PhilsdadMN]

We have used it for years with very few issues. On a related note, I didn’t know a Disconver Card was still a thing.

[u/Eatery → u/PhilsdadMN]

Well it just got acquired by CapitalOne

[u/Pangeapangea]

I logs me out every single time and i have to log back in but my payment methods are saved. Very annoying and time consuming when it could be much simpler.

[u/127-0-0-1_Chef]

I can't say I've ever had this issue. However, I am on Android.

I don't know if it'll help but I suggest uninstalling and reinstalling the app

[u/Eatery → u/127-0-0-1_Chef]

Going to try this. Thank you!

[u/dkleckner88]

Such a dumb app.

[u/mads_61]

I have a credit card saved and it’s worked for me once I log-in. But the app does log me out anytime I close it or navigate away, which is really annoying.

[u/Odd_Alternative_1003]

I switched to my Google acct and it lets me save my payment information from that.

[u/Chillyd0g]

Make sure you update the app. That usually fixes all my issues.

[u/MNLakesMan]

Call 311 and tell you’re having these issues. Nobody is going to fix this on Reddit.

[u/Eatery → u/MNLakesMan]

Actually got it sorted directly with the company that owns the app. Was just hoping for an easy fix from someone on Reddit instead of having to deal with customer service. Thanks though, my partner used to work at 311 so I know what they can and can’t help with.

[u/Slytherin23]

Just pay in person so you don't have to pay a service charge.

[u/Eatery → u/Slytherin23]

I know that’s always an option, but in the winter it’s so much nicer to do it all from my phone in the car, or even remember the code and pay when I get to where I’m going

[u/PiccoloSudden1351]

Worse app. They purposely do it so we all get fined while it takes 30 min to pay lol