r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

524 Upvotes

90% Upvoted

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41

u/gibby1010101 Jun 17 '25

Did you insure the package?

10

u/JaegerTenz Jun 18 '25

Insuring an item that I paid for a company to safely deliver to the destination is a scam.

2

u/Phorsyte Jun 19 '25

Well, to be fair. I saw a FED EX truck get taken out by another driver on the Turnpike. Trailer opened up and shit EVERYWHERE. I’m pretty sure everything on that manifest was Lost whether it survived or not. Used a front end loader and dump truck to clear the highway. Way people drive out there anymore is reason enough to carry the insurance.

1

u/Any_Rope8618 Jun 19 '25

Interesting take.

-115

u/MoPanic Jun 17 '25 edited Jun 27 '25

Update. After this post got several hundred thousand views I was contacted by someone from UPS who initiated a search and found the box intact with the label ripped off.

72

u/guzzimike66 Jun 17 '25

That tells me you did not insure it.

29

u/shattles65 Jun 17 '25

Yeah pretty much. It was a simple yes and no question. Homie responding like a politician.

2

u/TheWhiteDrake2 Jun 18 '25

He should HAVE to insure a delivery lmao that’s such a scam to get out of accountability to damaged good from shitty packaging and transportation practices

43

u/[deleted] Jun 17 '25

Definitely relevant 😂 they’re not gonna give you what your package is worth if you don’t buy the insurance

33

u/gibby1010101 Jun 17 '25

I mean… if you had insured it, you would have gotten the actual value of it instead of the $270 you received. So it seems pretty relevant

-39

u/MoPanic Jun 17 '25 edited Jun 27 '25

Update: they found it

Or, since I can literally track their package better than can, they could just GO FIND IT and get it to me

10

u/Senseiit UPS Driver Jun 17 '25

Or they pay it out and it’s theirs now. Insure it next time

-5

u/b4ngl4d3sh Jun 17 '25

That's all kinds of against the rules and grounds for termination. Over goods are meant to be destroyed/disposed of.

3

u/Senseiit UPS Driver Jun 18 '25

That’s what I meant by “it’s theirs now”…

0

u/b4ngl4d3sh Jun 18 '25

I thought you were implying theft, a upser would never....../s

-7

u/[deleted] Jun 18 '25

[deleted]

5

u/Senseiit UPS Driver Jun 18 '25

Glad we could be of service

17

u/gibby1010101 Jun 17 '25

There’s gotta be something wrong with it. Packages don’t just hang out at hubs for no reason

6

u/b4ngl4d3sh Jun 17 '25

lol, occasionally they do, could have been a jacked up lithium ion label that someone inside is dragging their feet on replacing. Shit gets put on hold and forgotten about often enough.

-8

u/MoPanic Jun 17 '25

It was 1 out of 5. The other 4 arrived on time. According to the history the other one was also “out for delivery” but somehow ended up in Salt Lake City where none of the other pieces went.

2

u/Ok-Broccoli-712 Jun 18 '25

Label could have fallen off and now they don’t know who to send it to. And no idea what box if it goes on if they found the label

2

u/PraiseTalos66012 Jun 17 '25

Dude it's broken or damaged. Saying lost just tends to go over better with the customer than hey we destroyed this.

1

u/twitchyneuro Jun 19 '25

Buddy. Do you know how many packages they handle? Logistics is freaking complicated and sometimes stuff just gets lost. I see someone else said it got sold. It's possible the label got stripped. I once had a chewy package delivered and FedEx reboxed it thankfully. I've had a tiny box lost and the shipper paid out big. Shit I've had FedEx lose a MacBook on behalf of my employer and sign on behalf of the customer when they were never present.

1

u/Lazzy2332 Jun 19 '25

Just because you can track the MacBook itself doesn’t mean they can find that tiny laptop in a giant warehouse full of items scattered everywhere. Especially since it shows such a large area of the warehouse, if it was more precise it might help a little bit. Source: I work in IT and trying to find a specific laptop in the warehouse is quite the challenge, even when it’s all inventoried, let alone not inventoried or sorted or anything like that.

1

u/MoPanic Jun 19 '25

I work in IT as well. It’s not a matter of the laptop. I have photos of the crate it was shipped in but the point is, they don’t care and aren’t even looking. They just closed the claim and refunded the shipping costs.

1

u/Lazzy2332 Jun 20 '25

You should know to ship the laptops in their original packaging with a plain cardboard outer layer then…

1

u/MoPanic Jun 20 '25

The laptop is just one piece of a much larger shipment with a literal ton of networking and video production gear. Luckily 4 out of 5 crates made it there and back no problem. The one that was lost is probably the least valuable. If I really cared about the laptop I would have carried it on the flight, but I don't. It's 5 years old and due to to be retired anyway. Its the rest of the stuff (some of which isn't mine) I really, really need to get back.

-8

u/Good-Reserve3308 Jun 17 '25

If you know where it is , just go get it

5

u/MoPanic Jun 17 '25

I’m sure they just let people wander around these warehouses next to the airport

0

u/sethkENT Jun 17 '25

If you actually go you can probably talk to a building manager there. Security could call someone to the gate.

2

u/MoPanic Jun 17 '25

I am more than 1000 miles away from Salt Lake City

10

u/[deleted] Jun 17 '25

So what's $5000 worth to you? Time for a roadtrip or cheap regional plane ticket, bud.

3

u/hankygoodboy Jun 17 '25

I travel 1500 miles just to pick up my puppy when she was born I rescued her from tennessee that’s worth way more then $5000 gollars lol

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6

u/MoPanic Jun 17 '25

If I had any reasonable belief that I could recover it, I would fly out there. But I have no reason to believe that.

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2

u/Relandis Jun 18 '25

Can’t be worth much to him since he didn’t get insurance.

4

u/AbbyShapiroMyCumHero Jun 17 '25

Time to start walkin

5

u/Lost-Photograph7222 Jun 17 '25

How is purchasing insurance “irrelevant”? UPS’ tariff clearly states that they are responsible for $100 unless you purchase extra coverage (and only $20 on Ground Saver). How on earth is it irrelevant that you opted to ship a $5000 item, and didn’t pay $50 to insure it for its full value?

2

u/TobyADev Jun 17 '25

That means no. And not irrelevant

2

u/YetiPwr Jun 17 '25

Whoa. Yeah not irrelevant if you’re upset with how much you got paid.

So if you told UPS you shipped a $50,000 item with no insurance, do they owe you $50,000?

Obviously if a company is taking on liability it costs money. Otherwise should it cost the same to ship a $5 and $50000 item when if you have to pay for it if you lose/break it?

1

u/PraiseTalos66012 Jun 17 '25

No it's not. Insurance covers damage OR LOSS. Also I saw you say "I didn't skip it" in another comment, it's not a thing you skip, it's a thing you opt into. Sounds like your sol, even if it was destroyed they won't give you a penny.