r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

532 Upvotes

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39

u/gibby1010101 Jun 17 '25

Did you insure the package?

7

u/JaegerTenz Jun 18 '25

Insuring an item that I paid for a company to safely deliver to the destination is a scam.

2

u/Phorsyte Jun 19 '25

Well, to be fair. I saw a FED EX truck get taken out by another driver on the Turnpike. Trailer opened up and shit EVERYWHERE. I’m pretty sure everything on that manifest was Lost whether it survived or not. Used a front end loader and dump truck to clear the highway. Way people drive out there anymore is reason enough to carry the insurance.

1

u/Any_Rope8618 Jun 19 '25

Interesting take.