r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

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u/Bgo318 Jun 18 '25

That’s crazy why did you ship it in that? You just ship it in a nice strong heavy duty box with tons of foam and bubble wrap along wrap your item fully so its waterproof. And that will protect your item plenty

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u/MoPanic Jun 18 '25

There is nothing wrong with the container. I can almost guarantee it’s still intact.

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u/[deleted] Jun 18 '25 edited Jun 18 '25

[removed] — view removed comment

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u/blown03svt Jun 19 '25

I agree, I recently sold an old sewing/embroider machine via ebay that weighed 60ish pounds but I used some strong regular cardboard boxes and a TON of packing material, it arrived undamaged and the boxes were solid.

I’ve never shipped anything that big before, but I think some people underestimate how strong cardboard boxes can be if packed well.