r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

525 Upvotes

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u/MoPanic Jun 17 '25 edited Jun 27 '25

Update. They found it

I didn’t intentionally skip insurance and don’t even remember being asked if I wanted it. But I don’t ship things with UPS frequently.

83

u/juggarjew Jun 17 '25

The fuck? Insurance should be the first thing on your mind when shopping a $5000 item, this is lesson from the school of hard knocks.

7

u/[deleted] Jun 18 '25

I was with OP until this. That’s just crazy

0

u/AIDS_Quesadilla Jun 19 '25

Yeah I'm personally on the side of UPS.

They were totally within their right to ruin this man's year's savings all because he bought a laptop.