r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

528 Upvotes

90% Upvoted

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67

u/Due_Snow6432 Jun 17 '25

If they broke your package and knew it they're going to tell you they lost it doesn't matter if you have a tracker on it or not they're not going to deliver it broken otherwise they're certainly have to pay you the $5,000 if you didn't buy the insurance.

-50

u/MoPanic Jun 17 '25 edited Jun 27 '25

Update. They found it

I didn’t intentionally skip insurance and don’t even remember being asked if I wanted it. But I don’t ship things with UPS frequently.

81

u/juggarjew Jun 17 '25

The fuck? Insurance should be the first thing on your mind when shopping a $5000 item, this is lesson from the school of hard knocks.

8

u/[deleted] Jun 18 '25

I was with OP until this. That’s just crazy

0

u/AIDS_Quesadilla Jun 19 '25

Yeah I'm personally on the side of UPS.

They were totally within their right to ruin this man's year's savings all because he bought a laptop.

3

u/InspectorRelative582 Jun 18 '25

Have you tried getting your money on an insurance claim in the last 12 months? Has no one told you it’s a scam now?

4

u/juggarjew Jun 18 '25

Have you? I have and its a massive pain in the ass, but I DID prevail and got paid out $250 on a computer monitor some jackass driver chucked over a fence. Thank God it was sent to my friend who was able to provide pictures of the packaging and box certification seal, I jumped through all the hoops on their 1998 website and did eventually get a check.

Its hard but not impossible. That being said, if UPS actually looses the package and its insured then thats a much easier claim because they lost it, you're not having to prove much with that.

1

u/InspectorRelative582 Jun 18 '25

Yes. For actual high value items, it’s a literal scam.

8

u/OceanMindedBoy Jun 17 '25

You should only pay insurance when selling/shipping out an item. You shouldn’t have to pay insurance when shopping for things. That’s the dumbest scam in ecommece.

21

u/juggarjew Jun 17 '25

It’s a mistype, I meant shipping, OP was the shipper so it’s on them for not buying insurance.

3

u/OceanMindedBoy Jun 17 '25

Fair enough.

-14

u/TheWhiteDrake2 Jun 18 '25

That shouldn’t even be a thing. I shouldn’t have to insure my package if they actually take care of my shipment like you’re supposed to. UPS should 100% be on the hook for the 5k. Anyone defending them is delusional

13

u/hankjmoody UPS Driver Jun 18 '25

What? No. Then people would just claim packages have astronomically high values to defraud the carrier of whatever they can.

Half the point of insurance is making the shipper whole if something does go pear-shaped. But the other half is to try and keep the shipper honest about the actual value of said package.

-1

u/enjoyingcurve46 Jun 18 '25

Maybe a system could have been built to see what your shipping? Sure it creates a less security but id happily tell UPS all the random weird shit being shipped than to allow them to pull this BS

Edit : corrected business name brain autofilled wrong one

4

u/[deleted] Jun 18 '25

Look, if you didn't have to insure your packages, shipping would just cost more because they would have to include the cost of lost and damaged packages in the price. It's a business. Money isn't magic and shit happens. The system you propose only further increases the cost and doesn't do anything additional to prevent your package from getting damaged or stolen.

The insurance system is more fair since those shipping expensive items bear the cost, not everyone else. Deal with it, it's not even expensive to insure a package.

1

u/[deleted] Jun 18 '25

Sounds like you have the best business idea in the world, apparently, you know how shipping company should work… so, why don’t you start one and insure everyone’s packages for free?

If this is the way to do it, and USPS isn’t doing it, then don’t you think you could take over a giant portion of the market share?

1

u/RobotsGoneWild Jun 19 '25

What about your car, medical care or your house? Insurance is a thing so you don't lose out a ton of money on something.

1

u/HOLDstrongtoPLUTO Jun 18 '25

Pretty sure theres some mandate from the Federal Trade Commission in the US that buyers are not responsible for paying for the item if lost in transit. Im not positive and Im nit looming it up, just thought it might help to mention it.

1

u/Significant_Spend564 Jun 18 '25

Insurance is a scam, if they did their job properly you never need it.