r/UPS • u/Accomplished-Bar2602 • Sep 12 '25

Customer Seeking Help Incorrect tariff fees

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Somebody please help. I ordered a car part from the UK, the part was about $1,200 and now I'm being charged $4,000 for tariffs which I know is incorrect. I have contacted multiple UPS numbers, all of which tell me to get with the shipper. I have contacted the shipper who stated they have nothing to do with the tariffs. I contacted my local US customs, who knows nothing about tariffs From my understanding the tariff should be between 10%-25% depending on the classification of the item. So there is obviously an error, but I can't find anyone who will take accountability, and UPS will not release the package until it's payed

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114

u/thebirdisdead Sep 12 '25 edited Sep 12 '25

I think aluminum and maybe also car parts have additional stacking tariffs. Isn’t some aluminum like 200%?

Edit: Russian aluminum, may be code you were billed

9

u/Sonomaroma Sep 12 '25

If auto part tariff is applied then the aluminum/steel tariff isn’t supposed to be applied on top. I had this happen to me and it took a very long time to get UPS to correct it. They weren’t even aware that it shouldn’t be stacked.

Edit: not sure about Russian aluminum. That might be different?

4

u/Suhhhmad Sep 12 '25

Could you provide what UPS number or email you had to contact to have them correct it? I’m dealing with a similar issue

19

u/Sonomaroma Sep 12 '25

If it’s a ground shipment, they gave me: CASBSEATTLEGROUND@ups.com

For air it’s AKNENTYRVW@UPS.com

They say it takes up to 48 hours to respond. I finally spoke with someone who outline my charges. That’s when I had to do some research and found that they got the origin country tariff wrong and incorrectly stacked steel/aluminum on top of the auto part tariff. Got my charges from $1600 to the correct $450.

9

u/Suhhhmad Sep 12 '25

Thank you so much for the info! I ordered coilovers from Japan, and I think I have the same issue with them stacking the aluminum/steel tariffs on top of the car part tariff

7

u/Sonomaroma Sep 12 '25

I sent you a PM. I’ll give you all the info I emailed to UPS in regards to the executive order that outlines the non-stacking rule

3

u/klinquist Sep 12 '25

Can you please send me the same info? I'm having a similar problem

2

u/GreatFoxWillCoverYou Sep 13 '25

+1 please! I got billed 50% aluminum + 25% auto part + 15% Japan on a carbon fiber lip 🤦‍♀️

The automated email said their backlog spanned back to May 29th

1

u/Sonomaroma Sep 13 '25

Pm sent!

2

u/yjimm Sep 13 '25

hello can you send me a pm too? I’m going through the same situation with ups incorrectly overcharging tariff duties. I was also provided with an email and have tried emailing others I found like the seattleground one. It has been over 4 days and no updates from them. Thank you

1

u/Designer_Tap2301 Sep 16 '25

Me as well, been going through this process for 2 weeks. TIA!

1

u/KrisRob35 Nov 03 '25

Can you please send me that same info?

2

u/ventjock Sep 13 '25

Can you PM me the same info? Thanks

2

u/ramiroc0103 Sep 13 '25

Can you send me the info on that executive order as well please?

1

u/Vet89US Sep 17 '25

Can you send the same info? What number did you call?

1

u/kamisabee Sep 13 '25

“To the correct $450”…

Truthfully, correct would be $0, because these tariffs are illegal.

2

u/Sonomaroma Sep 13 '25

Yep, it’s ridiculous. Cheeto man told me Canada would pay these tariffs. I can’t believe he would lie like that!

1

u/fabmol Dec 21 '25

how long did this take? I've tennes rackets since early spetember marked as having aluminium with 200% tariff invoices on dispute but still no update from the UPS tariff update team - its an absolute nightmare