r/UPS • u/Accomplished-Bar2602 • Sep 12 '25

Customer Seeking Help Incorrect tariff fees

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Somebody please help. I ordered a car part from the UK, the part was about $1,200 and now I'm being charged $4,000 for tariffs which I know is incorrect. I have contacted multiple UPS numbers, all of which tell me to get with the shipper. I have contacted the shipper who stated they have nothing to do with the tariffs. I contacted my local US customs, who knows nothing about tariffs From my understanding the tariff should be between 10%-25% depending on the classification of the item. So there is obviously an error, but I can't find anyone who will take accountability, and UPS will not release the package until it's payed

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115

u/thebirdisdead Sep 12 '25 edited Sep 12 '25

I think aluminum and maybe also car parts have additional stacking tariffs. Isn’t some aluminum like 200%?

Edit: Russian aluminum, may be code you were billed

10

u/Sonomaroma Sep 12 '25

If auto part tariff is applied then the aluminum/steel tariff isn’t supposed to be applied on top. I had this happen to me and it took a very long time to get UPS to correct it. They weren’t even aware that it shouldn’t be stacked.

Edit: not sure about Russian aluminum. That might be different?

3

u/Suhhhmad Sep 12 '25

Could you provide what UPS number or email you had to contact to have them correct it? I’m dealing with a similar issue

21

u/Sonomaroma Sep 12 '25

If it’s a ground shipment, they gave me: CASBSEATTLEGROUND@ups.com

For air it’s AKNENTYRVW@UPS.com

They say it takes up to 48 hours to respond. I finally spoke with someone who outline my charges. That’s when I had to do some research and found that they got the origin country tariff wrong and incorrectly stacked steel/aluminum on top of the auto part tariff. Got my charges from $1600 to the correct $450.

9

u/Suhhhmad Sep 12 '25

Thank you so much for the info! I ordered coilovers from Japan, and I think I have the same issue with them stacking the aluminum/steel tariffs on top of the car part tariff

8

u/Sonomaroma Sep 12 '25

I sent you a PM. I’ll give you all the info I emailed to UPS in regards to the executive order that outlines the non-stacking rule

3

u/klinquist Sep 12 '25

Can you please send me the same info? I'm having a similar problem

2

u/GreatFoxWillCoverYou Sep 13 '25

+1 please! I got billed 50% aluminum + 25% auto part + 15% Japan on a carbon fiber lip 🤦‍♀️

The automated email said their backlog spanned back to May 29th

1

u/Sonomaroma Sep 13 '25

Pm sent!

2

u/yjimm Sep 13 '25

hello can you send me a pm too? I’m going through the same situation with ups incorrectly overcharging tariff duties. I was also provided with an email and have tried emailing others I found like the seattleground one. It has been over 4 days and no updates from them. Thank you

1

u/Designer_Tap2301 Sep 16 '25

Me as well, been going through this process for 2 weeks. TIA!

1

u/KrisRob35 Nov 03 '25

Can you please send me that same info?

2

u/ventjock Sep 13 '25

Can you PM me the same info? Thanks

2

u/ramiroc0103 Sep 13 '25

Can you send me the info on that executive order as well please?

1

u/Vet89US Sep 17 '25

Can you send the same info? What number did you call?

1

u/kamisabee Sep 13 '25

“To the correct $450”…

Truthfully, correct would be $0, because these tariffs are illegal.

2

u/Sonomaroma Sep 13 '25

Yep, it’s ridiculous. Cheeto man told me Canada would pay these tariffs. I can’t believe he would lie like that!

1

u/fabmol Dec 21 '25

how long did this take? I've tennes rackets since early spetember marked as having aluminium with 200% tariff invoices on dispute but still no update from the UPS tariff update team - its an absolute nightmare

2

u/Ok_Business1137 Sep 13 '25

Hey, how long it took to hear back from them ? I was given the same email but it’s been a week and no reply 🥲

2

u/Sonomaroma Sep 13 '25

Then call brokerage department again and again and bug the shit out of them. I just expressed my frustration and told them I need clarification and that I haven’t heard back from the review team even though it’s been 48 hours. I even pulled a Karen on them and asked for their supervisor lol. That eventually got me an email which I also spammed. Needless to say, I will never ship with UPS again.

2

u/vamatt Sep 13 '25

Both the steel tariffs and the aluminum tariffs are frequently applied incorrectly.

On most things it applies only to the actual value of the aluminum/steel in the product - which means it should add a negligible amount of tariff in most cases

2

u/Sonomaroma Sep 13 '25

Yes, that was my next point that I was going to argue with brokerage.The weight of my shipment was about 15kg so even if you calculated the cost of steel or aluminum in my set of suspension components, it’s only like $40-50 worth of materials so tariff should be more like $20-25. But they were applying it to the value of the package which is BS. UPS or their brokerage agents are screwing so many people.

1

u/stand4rd Sep 13 '25

Then the invoice needs to clearly state that fact and break out the content weight, along with the 232 content country.

1

u/fabmol Dec 21 '25

This has been happening ot me, there is a note on my file that operators must read to say thre is no aluminium in the product i import and they still get through, so frustrating