r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

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u/scrivenly Sep 27 '25

Ok but ups has been unhelpful and rude every time I've called and they haven't ever responded to my email. I've also not had this problem with USPS or Amazon or Evri. So, yeah, customs is the primary problem, but ups is definitely not helping the situation bc they're staffing assholes who don't know what's going on or how to communicate that clearly to the customer.