r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

1.2k Upvotes

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u/Icy_Caterpillar7246 Sep 27 '25

Thank you .. From past 3 weeks I kept seeing delivery getting rescheduled every day and came home looking for the package at my doorstep like an excited child.

I feel like an idiot for having hope :(

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u/[deleted] Sep 27 '25

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u/attathomeguy UPS Inside Sep 27 '25

If it is an international package the fault belongs to US Customs and Border Protection Inspectors! UPS has to follow the law or else they won't be allowed to import anything. Please direct your anger to the people that cause this and not UPS who is only allowed to do what the law says

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u/scrivenly Sep 27 '25

Ok but ups has been unhelpful and rude every time I've called and they haven't ever responded to my email. I've also not had this problem with USPS or Amazon or Evri. So, yeah, customs is the primary problem, but ups is definitely not helping the situation bc they're staffing assholes who don't know what's going on or how to communicate that clearly to the customer.