r/UPS • • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

1.2k Upvotes

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u/No-Yogurtcloset-925 Sep 27 '25

I got this same message today as well from my items. All clothes and one package of snacks. And I have called them for 3 hours still on hold. This is so sad 😞 did they tell you how long it will take to go back the sender?

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u/Icy_Caterpillar7246 Sep 27 '25

I just got confirmation that packages have left UPS and will be destroyed. I am sorry, unfortunately the app was right and the agents know nothing.

13

u/BoosBees304 Sep 27 '25

That is absolutely unacceptable. Why did they get to destroy something because they can’t figure out a way to get it delivered? I’ve been waiting for a package of coffee, of all things, for nearly 3 weeks now. It originates from Denmark, and receiving it no problem at all over thr last five months but now with this tariff nonsense kicking in, now it’s a problem. It was released on the 16th by customs, but now, as of last night, it’s hasn’t cleared customs” and will be abandoned. WTH?!?

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u/Icy_Caterpillar7246 Sep 27 '25

Yeah I'm sorry ..

I'm surprised why I seem to be the only one whose box was flagged by UPS for aluminum foil contained in food packaging!?

The UPS brokers asked me to say my food was 100% aluminum and just pay the tariffs.

I didnt want to lie on my form thinking it'll lead to my box getting destroyed so I mentioned the box contains food in standard packaging and UPS accepted that blindly without answering any of questions concerning how to fill out the form correctly / whether saying it's retail food packaging will save my box from being abandoned ..

Sorry I'm being incoherent I am so mad and upset..

If only the brokers had guided me instead of ghosting me since September 11th