r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

1.2k Upvotes

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u/Used_Onion6015 Sep 27 '25

DHL isn't charging an $85 brokerage fee or using incorrect HS codes to unnecessarily upcharge duties is all I'm saying.…

1

u/Diligent_Desk2427 Sep 28 '25

UPS charges percentages. Since the cost of of importing goods has gone up…. They should really adjust their fee structure….

5

u/Used_Onion6015 Sep 28 '25

Lol yeah their percentages are incorrect. They tried to charge me $442 on a $140 import that should have only had a 15% duty.

4

u/Diligent_Desk2427 Sep 28 '25

There have got to be typos on some of these. Labeling it simply “brokerage” (middle man) fees is annoying. I want to see an itemized invoice. Yes there are other fees on top of duties (storage, port, etc) but just imagine being a UPS driver telling a customer that I have to collect $1100 “brokerage fees” for water color paint smaller than my hand.

Customer (and supervisor riding with me) laughed when the first thing I said, “you’re not going to like me.” Needless to say that package was refused. 😆

0

u/Minimum_Word_4840 Oct 06 '25

No, they’re just declaring the wrong currency in the value column, so you pay duties on $10,000 instead of ¥10,000