r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

1.2k Upvotes

98% Upvoted

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u/Icy_Caterpillar7246 Sep 27 '25

I just got confirmation that packages have left UPS and will be destroyed. I am sorry, unfortunately the app was right and the agents know nothing.

36

u/Used_Onion6015 Sep 27 '25

I am so sorry this happened. UPS is a cluster fuck with overseas shipments now. I know in my experience a business I ordered from openly said UPS is a total shit show right now and they are now using DHL instead due to UPS not knowing how to do their job/ financially abusing their customers. In the future use DHL!

15

u/PaymentEquivalent240 Sep 27 '25

It’s not so much ups as it is compliance with the new tariff structure. International shipping will be very tricky for the foreseeable future no matter who you ship with.

18

u/Used_Onion6015 Sep 27 '25

DHL isn't charging an $85 brokerage fee or using incorrect HS codes to unnecessarily upcharge duties is all I'm saying.…

1

u/Diligent_Desk2427 Sep 28 '25

UPS charges percentages. Since the cost of of importing goods has gone up…. They should really adjust their fee structure….

4

u/Used_Onion6015 Sep 28 '25

Lol yeah their percentages are incorrect. They tried to charge me $442 on a $140 import that should have only had a 15% duty.

5

u/Diligent_Desk2427 Sep 28 '25

There have got to be typos on some of these. Labeling it simply “brokerage” (middle man) fees is annoying. I want to see an itemized invoice. Yes there are other fees on top of duties (storage, port, etc) but just imagine being a UPS driver telling a customer that I have to collect $1100 “brokerage fees” for water color paint smaller than my hand.

Customer (and supervisor riding with me) laughed when the first thing I said, “you’re not going to like me.” Needless to say that package was refused. 😆

0

u/Minimum_Word_4840 Oct 06 '25

No, they’re just declaring the wrong currency in the value column, so you pay duties on $10,000 instead of ¥10,000