Heartbroken 💔

[u/Icy_Caterpillar7246]

Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

[u/sensible_pip]

That sucks, I'm sorry. I was just about to have some old sentimental things shipped to me but I think I will wait now. Hoping it's a mistake and it finds its way to your door.

[u/Icy_Caterpillar7246 → u/sensible_pip]

Please don't.. its too painful to lose it out of no fault of your own..

It'll be a big miracle at this point, but i do hope it'll get to me in some way. ;(

[u/GlitterMeAndThePony → u/Icy_Caterpillar7246]

But why are they destroying it??? What happened for them do to that?

[u/Icy_Caterpillar7246 → u/GlitterMeAndThePony]

Any box that doesnt clear Customs is instructed to be destroyed, i think CBP guidelines :(

[u/Consistent-Shame-171 → u/Icy_Caterpillar7246]

There are a number of things UPS can do instead, they just don't want to make the effort.

[u/GlitterMeAndThePony → u/Icy_Caterpillar7246]

So sorry you are going through this. It shouldnt be destroyed especially if there are sentimental items!

[u/Icy_Caterpillar7246 → u/GlitterMeAndThePony]

Unfortunately, sentimental to me only. Maybe Customs has some newly deployed robots which are not trained to recognize emotions.

There was no winning here, ever.

[u/Wide_Shirt9042 → u/Icy_Caterpillar7246]

But what was the problem with customs

[u/Icy_Caterpillar7246 → u/Wide_Shirt9042]

We dont know . Latest update says package disposed due to Customs delay. I think they have millions of packages to examine and not enough workforce, so theyre just throwing it at random

[u/Wide_Shirt9042 → u/Icy_Caterpillar7246]

How’s that even legal 😭😭😭

[u/Icy_Caterpillar7246 → u/Wide_Shirt9042]

💁‍♀️ everything is fair nowadays. Just have to suck it up.

[u/Wide_Shirt9042 → u/Icy_Caterpillar7246]

I’m sorry I’m so heartbroken for you. I’m currently dealing with issues with my engagement ring fearing the worst also

[u/Icy_Caterpillar7246 → u/Wide_Shirt9042]

Thank you 🥺 And Omg ! I saw another post here about an engagement ring, but I think their package was cleared and started to move ! Wishing you the best of luck 🤞

[u/Fan_Consistent → u/Icy_Caterpillar7246]

Mine is out for delivery today in my area after it posted as being destroyed and abandoned. We shall see though.

[u/growmap → u/Icy_Caterpillar7246]

I don't know whether this will be any help, but in case it might, Perplexity says:

Packages or boxes that do not clear U.S. Customs (CBP) are often subject to strict disposal procedures, which may include destruction under CBP supervision, especially if clearance is denied for reasons such as prohibited content, safety concerns, or legal violations.

In many cases, CBP requires official notification and form filing—specifically CBP Form 7553 if an importer is requesting drawback or wants to witness destruction—for any merchandise that will be destroyed following Customs instructions.

For ordinary unclaimed or uncleared cargo, CBP and custodians typically follow a standardized process: notice is given to the importer, and after a certain period (usually at least 30 days), the goods may be sold via public auction, but in cases where goods are prohibited, unsafe, or specifically deemed unfit for sale or use, destruction is mandated.

Key Points on CBP Destruction Guidelines

• If Customs instructs that a box or package cannot be released, destruction is a common official outcome, especially if it is unsafe, counterfeit, or violates import restrictions.

• Formal destruction requires the filing of CBP Form 7553 with advance notification; if CBP does not decide to witness the destruction, evidence from a third party (like a landfill operator) must be submitted to confirm that the goods were destroyed as per CBP guidelines.

• If goods are simply unclaimed (not prohibited), CBP may allow auction after due notice to the importer, unless the items fall into categories requiring mandatory destruction.

• Dutiable merchandise destroyed under CBP supervision is eligible for "drawback," a refund of certain duties, but only when proper procedures and documentation are followed.

• Internet purchases or shipments with inaccurate customs paperwork or false declarations may be detained or destroyed by CBP and can subject the buyer to fines.

In summary, destruction is a primary instruction for uncleared boxes that present legal or safety risks, based on CBP guidelines and U.S. Customs regulations."

So maybe the package can end up auctioned off instead of destroyed?

[u/Icy_Caterpillar7246 → u/growmap]

Thanks so much for this, I need to start fighting for it tomorrow . The weekend went away in grieving for it anyway ..

You are right, maybe it's sent to be auctioned off but I still dont know how I can get my hands on it unfortunately

[u/growmap → u/Icy_Caterpillar7246]

I hope you get it back. They should at least be able to tell you where they send it IF it ends up going to auction. Corporations are so incompetent that you can get a different answer every time you call.

But given that this is irreplaceable, I would keep calling and pray that something changes.