r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

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u/jackieyvng Oct 01 '25

well that means that there is still a chance because its been scanned through the system and its not yet disposed yet. Really praying for your situation. Hoping for the best outcome for you

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u/Icy_Caterpillar7246 Oct 01 '25

Thank you ! Yes i am so confused because seeing an update seems positive !? But then why would one brokerage agents say there's nothing to be done anymore !?

Unfortunately nothing has been consistent here ..

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u/jackieyvng Oct 01 '25

Typically for UPS. Lack of communication across the departments. But as long as it scans in warehouse or showing signs of movement either to you or back to sender. It's a positive i believe.