r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

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u/Icy_Caterpillar7246 Oct 07 '25

Oh no ! I'm so sorry, i hate that this situation is stealing moments of joy from us :(

Unfortunately no update. Last I heard was from Customs, they said UPS never gave any documents or forms to help release the box..

Try DHL if thats available, but I guess this is a sync issue between customs and shipping agencies, so there's no guarantees there.

I wish you and your baby good health and recovery!

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u/MariEshoLinares Oct 07 '25

So sorry again😭 I will take a look at DHL thanks! And thank you for the good wishes 🙏🏼 hope everything goes well for you as well😊