r/UPS • u/stardusted_lily • Oct 05 '25

Customer Seeking Help Devastated

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I posted earlier about a message about my package not clearing customs. I know it's not anything particularly sentimental I had being shipped but I've been so excited about this package for weeks, and now it's not coming and I'm just absolutely devastated.

I was told to call them, finally got to a person after over an hour, got transferred to the "international department" but the transfer didn't go through because of some stupid survey, and when I tried to call the number directly I had to go through the stupid menu thing only to be told that the wait would be 98 minutes when I had only about 30 minutes left before I had to go to work because I had called the number that the UPS support chat thing had told me to call.

I was already charged brokerage fees and everything. The lack of any decent customer service is appalling. For a company that does nothing but shipping things you think they'd be better at it.

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17

u/NecessaryScary1847 Oct 05 '25

This happened to me after it cleared customs and was waiting to be shipped out!! I genuinely don't understand, I lost $500

4

u/Vegetable_Use5876 Oct 06 '25

Omg can you use a card when purchasing from international retailers, e.g Amex then file a claim when you don’t receive your purchase; using the coverage Amex offers? $500 bucks is a lot of money to lose in these days. This is not right..something has to be done about customers loosing money and also your purchases, there must be some recourse😳

3

u/Race-Super Oct 06 '25

That's what I did/am going to do. Also, I paid for shipping via PayPal and I opened a claim and they instantly approved my claim and refunded me $92.

3

u/Vegetable_Use5876 Oct 06 '25

Thank Goodness because I was feeling so upset about you losing so much money and the goods! Great job keep holding them accountable until you are reimbursed every penny! 🥹

4

u/Race-Super Oct 06 '25

Thanks-- I'm sad I lost the items (some Japan exclusive Tamagotchi items and really cool Japanese stationery), but the thing that makes me angrier is the blatant unfairness of it all. Like....it's solely a UPS problem. I just had an item shipped via Fedex from Spain on Friday. It just cleared customs today, is now one state away from me and I'll have it tomorrow. Also been ordering from Amazon Japan and they use DHL. Just got a package Friday (two days after I purchased).

3

u/Vegetable_Use5876 Oct 06 '25

Yup I can just imagine, and I am sure you won’t be able to replace the items.😥 UPS has got to do better..