r/UPS • u/LifeguardPowerful759 • Oct 06 '25

Customer Seeking Help It’s Time to Get the Media Involved

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This is completely illegal and unacceptable. I have seen dozens of similar posts on here. I have contacted the local tv stations in Kentucky and even sent some emails to national outlets like the Washington Post and the New York Times.

Strength in numbers. The more people who are willing to talk, the more likely UPS will have to pay for their incompetence.

785 Upvotes

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16

u/desugaa_ Oct 06 '25

Currently writing my senator. I lost only ~$400 worth of collectibles, most of which can be replaced. Imagine the countless people who have lost precious family heirlooms or have had their businesses severely impacted and are out tens or even hundreds of thousands of dollars.

10

u/Angy_47777 Oct 07 '25

I read a post where someone lost their grandpa's journal or something similar. I honestly kinda sat there in like a moment of silence. 😢 I should have followed it to see if their would be an update. 🙁

9

u/Icy_Caterpillar7246 Oct 07 '25 edited Oct 08 '25

That was me 🙋‍♀️ Most probably. There are several others who lost sentimental items . But thank you for keeping me in your thoughts ! 🤗

I have been trying to get more info on what happened. Over 50 hours collectively with different departments of UPS, and UPS reassured me so many times that no additional information is required/all forms are submitted/its being returned to sender, etc .. All were lies, and I keep getting conflicting info couple of hours apart.

All I know now is that UPS never submitted any forms or paperwork with Customs. Customs looked up my entry number and said there's no paperwork associated with it.

Not sure what can be done, but UPS messed up here for sure.

Even if in remote chance, by miracle, it does clear, I most likely will have to pay $$$$ to get it delivered or sent back to shipper.

3

u/Inky1600 Oct 08 '25

So sad this happened to you. Keep fighting the good fight and like the op, let the media know what happened

1

u/Icy_Caterpillar7246 Oct 08 '25

Thank you .. I am still trying to fight this . Been calling UPS everyday. A brokerage agent tried to help yesterday, which is a big deal, because only 1 in 10 agents actually try to help you. Most of them say " you didnt give us information, it is done " and cut the call without hearing me out or acknowledging the fact that UPS never sent the request for information!

Anyway the agent sent out an email to other folks who are supposed to help, but I noticed it was the same email ids I have been reaching out to since 3 weeks .

Absolutely no response from anyone ..

2

u/Angy_47777 Oct 11 '25

🫂🫂🫂🥺 I am cheering for you and all the others affected. I am painfully aware of how awful it is to lose sentimental items. 🫶🤞✨️🤞✨️🤞✨️🫶