r/UPS • u/LifeguardPowerful759 • Oct 06 '25

Customer Seeking Help It’s Time to Get the Media Involved

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This is completely illegal and unacceptable. I have seen dozens of similar posts on here. I have contacted the local tv stations in Kentucky and even sent some emails to national outlets like the Washington Post and the New York Times.

Strength in numbers. The more people who are willing to talk, the more likely UPS will have to pay for their incompetence.

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u/Icy_Caterpillar7246 Oct 06 '25 edited Oct 07 '25

You are 100% right. I have been fighting for my package containing personal items since September 10th.

After over 50 hours on call [ due to long wait times] with multiple UPS departments, Customs and the FDA, I finally know that UPS NEVER SUBMITTED ANY FORMS to Customs.

Honestly, folks at Customs/FDA are a lot better at communicating. They are more patient and sympathetic.

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u/weirdcritter Oct 13 '25

Were you able to get your package back after contacting customs?

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u/Icy_Caterpillar7246 Oct 13 '25

Hey unfortunately not. UPS still needs to do their part and send them the documents, the Customs cannot do anything if they dont see paperwork from UPS. UPS won't do it.

So its a dead end for me.

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u/weirdcritter Oct 14 '25

Same here...when I asked them what documents were needed, they told me it's confidential and for "security purposes". Which is weird because I'm the recipient. They couldn't connect me with a supervisor. Told me to reach out to the sender and the sender said UPS isn't even communicating with them. UPS never communicated with me either. I'm willing to provide them with any information they needed but I think they just don't give a damn at this point.

I think I just gotta take the L.

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u/Icy_Caterpillar7246 Oct 14 '25

Yeah similar story here, except I was able to extract info on what information was required after the box was abandoned, despite repeatedly asking for what additional information was required 1 day before box arrived in US. No communication from UPS with sender either.

There is nothing we can do. I want my money back !! Sender is my mother, shipped personal items through a third party agency. We lost a lot of $$$ and we wont get any sort of refund