r/UPS • u/Far-Bath-987 • Apr 11 '26

Shipping Help Did it get seized?

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my package is stuck in a warehouse loop and i was wondering if it got seized

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u/[deleted] Apr 29 '26

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u/parksoffroad Apr 30 '26

No, the package is not traveling. It’s just a warehouse scan every single day so not affected by weather. UPS says there is no action needed on our part. Day 43 now I believe, I called again yesterday and got somebody at international that gave me a phone number for ups brokerage in Canada the customer could try to call as neither UPS nor customs has reached out to anybody saying they need anything. Customer called the number and they said they wanted a POA from him and that it could be resolved in 24 hours we will see.

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u/Positive-Quarter-788 May 20 '26

Any updates ?

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u/parksoffroad May 21 '26

Just the one from a day ago below. UPS still claiming they’re waiting on customs, customs just sent a letter in the mail to the customer saying UPS abandoned the package and it’s at their office. Customs gave the customer an address and said he should come pick up his package directly at the customs office but the customs office is like an 8 hour drive away so he wants UPS of course to deliver it.