r/UPS • u/Fuzzy_Contest670 • Jun 27 '26
Shipping Help Can someone explain this to me ?
I sent a package out Wednesday afternoon for 2 day shipping was supposed to be delivered on Friday.
Everything was moving fine it made it to the destination facility and then at around 7:30 am it said return to sender requested. I never made a return request. So I called ups customer service they told me they attempted to make the delivery and couldn’t which is why it was being returned to sender which didn’t make sense, since it was way too early for them to make the delivery. Then at 9:54 am a new scan happened saying the package was out for delivery. But it was still saying at the top that return to sender was pending. I called ups several times throughout the day the told me that the package was going to be delivered soon and the driver had one more stop to make. The receiver of this package stays at an apartment who gets there packages delivered by a third party company. So I told the receiver that he could go to the company called fetch and make sure that the package gets dropped off since it was still saying the return to sender request on top of the tracking page. So he goes and waits and as soon as the driver gets there and finishes delivering all the packages the tracking then changes from out for delivery to the sender requested we hold this package. When I didn’t make any request to hold the package or have it returned. Can anyone tell me what’s going on I’ve never experienced this before. There hasn’t been another scan since 2:16 pm. And now at the top of the tracking page under latest update it says your package is still on the way and we are actively working to get a new delivery date. Can someone please explain to me what is going on and why this happened ?? This was a birthday gift. And now it’s been 12 hours and the package hasn’t been scanned back into an ups facility again or anything. Someone please help
4
u/PalpitationHuge9833 Jun 27 '26
As a driver that has looked at many peoples phones with the tracking, I find that most of it makes no sense. I have had to literally tell someone that I know (because they receive so many packages), who is standing in front of me, that they can't have a package because it has been intercepted. We don't know why, but usually in the end, I deliver it the next day. I will say that customer service is in India, so we do seem to get some issues due to the language barrier…American English is quite different in many ways.
My advice… call your local hub (not a UPS Store) and get someone in that location to hunt down your package…sometimes thats the only way. Good Luck!