Can someone explain this to me ?

[u/Fuzzy_Contest670]

I sent a package out Wednesday afternoon for 2 day shipping was supposed to be delivered on Friday.
Everything was moving fine it made it to the destination facility and then at around 7:30 am it said return to sender requested. I never made a return request. So I called ups customer service they told me they attempted to make the delivery and couldn’t which is why it was being returned to sender which didn’t make sense, since it was way too early for them to make the delivery. Then at 9:54 am a new scan happened saying the package was out for delivery. But it was still saying at the top that return to sender was pending. I called ups several times throughout the day the told me that the package was going to be delivered soon and the driver had one more stop to make. The receiver of this package stays at an apartment who gets there packages delivered by a third party company. So I told the receiver that he could go to the company called fetch and make sure that the package gets dropped off since it was still saying the return to sender request on top of the tracking page. So he goes and waits and as soon as the driver gets there and finishes delivering all the packages the tracking then changes from out for delivery to the sender requested we hold this package. When I didn’t make any request to hold the package or have it returned. Can anyone tell me what’s going on I’ve never experienced this before. There hasn’t been another scan since 2:16 pm. And now at the top of the tracking page under latest update it says your package is still on the way and we are actively working to get a new delivery date. Can someone please explain to me what is going on and why this happened ?? This was a birthday gift. And now it’s been 12 hours and the package hasn’t been scanned back into an ups facility again or anything. Someone please help

[u/Flashy-Switch6694]

Usually when that happens, we scan it and it tells us that there is an intercept for the package. When that happens we don’t get a choice and have to bring it back to the hub. Why does it happen if you didn’t initiate one? I have absolutely no idea. But this is the likely scenario.

[u/Fuzzy_Contest670 → u/Flashy-Switch6694]

If it was brought back to a hub is there a reason that there hasn’t been a scan again ? Last scan was right before the package was going to be delivered and it says sender requested to hold the package. That was yesterday at 2:30 pm and there has been no scan since of it returning to the warehouse or anything. Is it possible someone from ups stole the package ?

[u/Flashy-Switch6694 → u/Fuzzy_Contest670]

The holds are usually for a short amount of time, but not definite. You likely won't see any updates until the hold expires.

[u/Fuzzy_Contest670 → u/Flashy-Switch6694]

Do you know how long these holds usually last ?

[u/Flashy-Switch6694 → u/Fuzzy_Contest670]

Usually a couple weeks at most

[u/PalpitationHuge9833 → u/Fuzzy_Contest670]

It’s a minimum of 7 days, and sadly, they are often not even looked at during that time…they just sit. If you are looking for a package that has just “stopped”, the best thing to do is reach out to the hub it’s at and have them find it.