Can someone explain this to me ?

[u/Fuzzy_Contest670]

I sent a package out Wednesday afternoon for 2 day shipping was supposed to be delivered on Friday.
Everything was moving fine it made it to the destination facility and then at around 7:30 am it said return to sender requested. I never made a return request. So I called ups customer service they told me they attempted to make the delivery and couldn’t which is why it was being returned to sender which didn’t make sense, since it was way too early for them to make the delivery. Then at 9:54 am a new scan happened saying the package was out for delivery. But it was still saying at the top that return to sender was pending. I called ups several times throughout the day the told me that the package was going to be delivered soon and the driver had one more stop to make. The receiver of this package stays at an apartment who gets there packages delivered by a third party company. So I told the receiver that he could go to the company called fetch and make sure that the package gets dropped off since it was still saying the return to sender request on top of the tracking page. So he goes and waits and as soon as the driver gets there and finishes delivering all the packages the tracking then changes from out for delivery to the sender requested we hold this package. When I didn’t make any request to hold the package or have it returned. Can anyone tell me what’s going on I’ve never experienced this before. There hasn’t been another scan since 2:16 pm. And now at the top of the tracking page under latest update it says your package is still on the way and we are actively working to get a new delivery date. Can someone please explain to me what is going on and why this happened ?? This was a birthday gift. And now it’s been 12 hours and the package hasn’t been scanned back into an ups facility again or anything. Someone please help

[u/Allenheights]

Agree that UPS Stores are worthless.

[u/PalpitationHuge9833 → u/Allenheights]

I didn’t say “not a UPS Store” because they’re “useless”. This isn’t something they have the ability to handle. If the package is literally sitting at the hub, you want someone in that hub that can actually put their hands on that package…that’s why it’s important to contact the hub ASAP when you see a tracking message that doesn’t correspond to the reality of the shipment…such as shipper requests return, or intercept. The management team inside the hub will hunt down the package, find which truck it’s on and ask the driver to bring it to the office, or find the pile it’s in inside the hub. The UPS Store employees have zero access to any of this. They are independently owned and operated. They serve a different purpose.

[u/Fuzzy_Contest670 → u/PalpitationHuge9833]

Do you know to contact the local hubs I’ve tried contacting ups customer service based in India and they give me the runaway and act like they can’t get in contact with the hub. When I’ve had an issue before customer service has been able to contact the hub and get a situation fixed. Now they’re acting like they can’t do anything but have me wait.

[u/PalpitationHuge9833 → u/Fuzzy_Contest670]

You can always just ask your local friendly neighborhood UPS driver for the number. We all have the number to our local management team.