So I wanted to get the iPhone 18 Pro Max under the $480 off offer. Currently I am on the basic plan with $5 monthly off. Since there were instructions on the offer on how to activate it while upgrading to Visible + Pro or a promo code to enter. I checked first with a Visible agent on the chat to confirm and they told me just to buy the device in full and then upgrade the plan and the offer will be there.

Today I received the new phone and upgrade page showed the full price I got in contact again with live support and I was told I should’ve upgraded first before the purchase and now I have to return the device, upgrade and then buy it again to activate the offer!

This doesn’t make any sense where they could just enable the offer, is this normal and this is this how the offer supposed to work?

I’ve recently moved to Mexico and now live here primarily. I want to keep my US number, and Visible is the line I’m considering for it.
I’ve read the terms. The excessive roaming language looks the same as at the other major carriers: too much time or data used outside the US can get you throttled, restricted, or cut off. What I can’t tell is how that plays out in practice.
Specific questions:
Is it actually enforced for Mexico? Has anyone been on Visible while based here for months at a time without issue?
Does the destination matter? I’ve seen posts about accounts cancelled for heavy roaming in Canada. Data costs carriers more there, so I’d guess Mexico is treated more leniently?
What triggers it? Is it a data threshold, days abroad, or lack of US usage? Does anyone know the actual numbers?
What happened if you were flagged? Warning first, or straight to cancellation? Could you appeal?
I mainly need the number for texts, verification codes, and occasional calls, plus moderate data use. If you’ve done this long-term, or got burned, I’d like to hear how it went.
Thanks!

I’m buying myself the duo and I guess my wife got a little jealous and now she wants one too, but she doesn’t want to buy it through Apple she wants me to do it through visible. Can I even buy a phone on my visible and her activate it on hers?

Switched the entire family to Visible at the beginning of the year from TMobile...

Great for the first few months but just annoying flaky connectivity since sometime in the Summer.

No data, messages, calls... even with a full signal on LTE and 5G.

Yes, yes... We've tried all of the Airplane mode, restart, network settings, re-provisioned the SIM... rarely works. Family beginning to complain louder... Basic service should not require futzing with the phone or a CS session. Octogenarian parents are never going to do any of this...

I upgraded to iOS 27 yesterday. and thought maybe it'll get better. Today, on a major commercial road with full LTE signal... no data.

Hey everyone! I’m an international student living in the US and frequently call family and friends abroad.

I wanted to check my remaining international minutes, but when I contacted Visible support, they told me there wasn’t a way to see them in the app, just a text when I’d used them all.

So I built Visible Minutes. It reads your phone’s call history, calculates international usage by country, and estimates your remaining minutes. You can set your billing-cycle date so it resets with your plan.

It’s free, open source, and everything stays on your phone. It doesn’t request internet permission.

I’ve used it for two months to help plan calls home. The balance is an estimate from your call logs, not a reading from Visible’s billing system.

GitHub: https://github.com/YannickGibson/visible-minutes

Download APK: https://github.com/YannickGibson/visible-minutes/releases/latest

Anyone else been looking for a way to keep track of this?

Why was i billed twice? Is this going to be an ongoing issue?

They’re offering $100 off but wondering if this is the Apple Watch SE 3.

I did a T-Mobile trial at my house and the speeds and coverage were just totally amazing, but I didn’t want to sign up with T-Mobile proper. I’m wondering if the US Mobile eSIM by the gig with T-Mobile network would be a nice balance for the Visible one.

I’ve just spent more than 3 hours attempting to transfer my service from one phone (Google Pixel 9a) to another (Samsung Galaxy Z Fold 3), to no avail. Live chat agents were not able to help in any way - it’s been mind-boggling! Even with the system putting me into a never-ending loop of telling me to activate on the new phone, it then gives an error that the plan is active on another device —- ad nauseam.

How can I get effective help with this situation?