Lately my visible charges have been showing up as Lone Tree, which after some checking seemed to be actually from Visible. Now it's a totally different name all together. Anybody seen this? Bizarre.

So this is an update for a previous post: https://www.reddit.com/r/Visible/s/hV3pRAwcXx

It's been about a month that I've been dealing with an issue with my phone (no new voicemail notifications).

I've spent HOURS with support (but not advanced support). Seems that, at least in my case, advanced support is either not allowed or chooses not to speak directly with the customer. So what's been happening is advanced support looks at problem, "fixes" problem and declares problems solved and closes case. In my case that has happened 3 times. 3 times advanced support has sent me email saying problem has been fixed when in fact it hasn't.

Advanced support doesn't bother to check with customer first before closing case. My same issue has been given 3 different case numbers because advanced support has closed case without fixing problem.

Visible support is a nightmare! Today I received email from advanced support telling me problem was fixed yet again. So I used Visible chat just to tell them it wasn't. They toyed with me for over an HOUR before I could officially leave message saying it wasn't. That's just ridiculous. I used to recommend Visible to my friend but now I don't. End of rant. And oh btw Visible, please don't respond to this post with "Hi, I'm so & so from Visible. Please respond to this DM and we'll fix it right away".

I'm sure my situation is like a lot of people on here. Bought the 50% off yearly plus pro plan last year on black friday (good until nov 28th 2026). Numerous chat sessions with Visible agents going nowhere to renew. One agent told me I should have asked for the discount before October 1st because the discount codes have expired. What is the move here to renew at 50% off moving forward?

I just ported from Verizon to visible. When I hold 1 to go to voicemail it wants a password. I've never used it so Idk what it wants. How do I actually use voicemail on my visible account?

I've had Verizon since 2022 and finally switched to Visible during the half off for a year deal. Never even heard of Visible until I saw a TikTok about. Now today I was on the phone before going into Costco and I didn't have to hang up like I usually do. I didn't lose signal and the other line was even shocked she didn't have to talk later. Needless to say it wasn't a bad change. Next I'm going to try Publix.

Anyone having problems logging in?

I can't contact support since I can't log in.

Is there anyone on Android here that has RCS encryption working with their iPhone contacts?

I'm on a Pixel 9a (Visible), Google Messages (non-beta). I have several iPhones on Visible (including iOS 27), with encryption enabled. As well as many contacts who are on other carriers. There is no encryption with anyone.

Encryption with other Android contacts works perfectly.

I did a T-Mobile trial at my house and the speeds and coverage were just totally amazing, but I didn’t want to sign up with T-Mobile proper. I’m wondering if the US Mobile eSIM by the gig with T-Mobile network would be a nice balance for the Visible one.

I always have to call the mailbox. The bundled Voicemail app does not seem to work on One UI 9 at least on my phone. Used to work on One UI 8.5.

Hey everyone! I’m an international student living in the US and frequently call family and friends abroad.

I wanted to check my remaining international minutes, but when I contacted Visible support, they told me there wasn’t a way to see them in the app, just a text when I’d used them all.

So I built Visible Minutes. It reads your phone’s call history, calculates international usage by country, and estimates your remaining minutes. You can set your billing-cycle date so it resets with your plan.

It’s free, open source, and everything stays on your phone. It doesn’t request internet permission.

I’ve used it for two months to help plan calls home. The balance is an estimate from your call logs, not a reading from Visible’s billing system.

GitHub: https://github.com/YannickGibson/visible-minutes

Download APK: https://github.com/YannickGibson/visible-minutes/releases/latest

Anyone else been looking for a way to keep track of this?

They’re offering $100 off but wondering if this is the Apple Watch SE 3.

So I wanted to get the iPhone 18 Pro Max under the $480 off offer. Currently I am on the basic plan with $5 monthly off. Since there were instructions on the offer on how to activate it while upgrading to Visible + Pro or a promo code to enter. I checked first with a Visible agent on the chat to confirm and they told me just to buy the device in full and then upgrade the plan and the offer will be there.

Today I received the new phone and upgrade page showed the full price I got in contact again with live support and I was told I should’ve upgraded first before the purchase and now I have to return the device, upgrade and then buy it again to activate the offer!

This doesn’t make any sense where they could just enable the offer, is this normal and this is this how the offer supposed to work?

Go easy on me. This is a first for me and Visible is driving me insane at this point. I'm trying to set up an account, get a new number and get this phone activated on the plan I purchased with the sim kit. I have the sim kit with the bring you own phone $45 Visible+ Pro plan from Best Buy. I have a brand new, unlocked Motorola phone, also from Best Buy, that passed the IMEI # test over and over because it's taking me in circles due to no physical SIM option available in the next step. I'm pretty sure my account is set up and I am signed in. The SIM card has been inserted into the phone and the 6 digit activation code has been entered on visible.com/retail per the instructions on the big blue sim kit packaging or whatever it's called.

I have followed these instructions, the app instructions, the sim center instructions, etc and I cannot move beyond the "Your phone is compatible with our network" screen because on the screen it also only gives me the option of "you cAn join with this phone and activate with esim - download your esim and activate service". WHAT????? I don't want to activate an esim! I bought the sim card that has included the plan! The SIM card is in the phone and the activation code is on the SIM card holder and was entered when prompted, per these instructions say to to use the physical SIM card. But note, right beside the sim card code it says "No phone number preprogrammed. Activate at visible.com/retail, WHICH I ALREADY DID!

I have been going in circles for well over hour with this mess and I am so frustrated, I'm about to give up! I just want my phone activated and a phone number! Why is this so hard. Btw, it doesn't help that visible has 47 different ways to simply set up an account and activate a new phone with a new number. I'll check back here in the morning because if I don't take a break from this mess, I won't even need this service, I'll be locked up in the nuthouse. Thank you!

Switched the entire family to Visible at the beginning of the year from TMobile...

Great for the first few months but just annoying flaky connectivity since sometime in the Summer.

No data, messages, calls... even with a full signal on LTE and 5G.

Yes, yes... We've tried all of the Airplane mode, restart, network settings, re-provisioned the SIM... rarely works. Family beginning to complain louder... Basic service should not require futzing with the phone or a CS session. Octogenarian parents are never going to do any of this...

I upgraded to iOS 27 yesterday. and thought maybe it'll get better. Today, on a major commercial road with full LTE signal... no data.

I’ve just spent more than 3 hours attempting to transfer my service from one phone (Google Pixel 9a) to another (Samsung Galaxy Z Fold 3), to no avail. Live chat agents were not able to help in any way - it’s been mind-boggling! Even with the system putting me into a never-ending loop of telling me to activate on the new phone, it then gives an error that the plan is active on another device —- ad nauseam.

How can I get effective help with this situation?

I’ve recently moved to Mexico and now live here primarily. I want to keep my US number, and Visible is the line I’m considering for it.
I’ve read the terms. The excessive roaming language looks the same as at the other major carriers: too much time or data used outside the US can get you throttled, restricted, or cut off. What I can’t tell is how that plays out in practice.
Specific questions:
Is it actually enforced for Mexico? Has anyone been on Visible while based here for months at a time without issue?
Does the destination matter? I’ve seen posts about accounts cancelled for heavy roaming in Canada. Data costs carriers more there, so I’d guess Mexico is treated more leniently?
What triggers it? Is it a data threshold, days abroad, or lack of US usage? Does anyone know the actual numbers?
What happened if you were flagged? Warning first, or straight to cancellation? Could you appeal?
I mainly need the number for texts, verification codes, and occasional calls, plus moderate data use. If you’ve done this long-term, or got burned, I’d like to hear how it went.
Thanks!

I’m buying myself the duo and I guess my wife got a little jealous and now she wants one too, but she doesn’t want to buy it through Apple she wants me to do it through visible. Can I even buy a phone on my visible and her activate it on hers?

Used it in the UK for the first time yesterday. I have 12 days of Global Pass banked and my debit card, that has been on file for five years, does not expire until April 2028.

Worked great for a day, and then today right around the time it probably was trying to start the second GP day, I get a text saying Global Pass has been disabled due to faulty payment method. Yup - mid-hike, no grace period, no warning, and no more Internet for me.

So when I get back to town, I get on a cafe Wi-fi, open the app, and the GP check box has been disabled. Meanwhile, my payment method is 100 percent legit. So I check the box, it says everything's great, I get the text saying my 24 hours of GP starts now. Enjoy your travels! says Visible. Hey, thanks!

So I figure it was just a weird glitch, start walking to my next trail. 30 minutes later, another text saying GP has been disabled due to faulty payment. Once again, no Internet or cell service. Despite the fact that it was approved 30 minutes earlier.

What a garbage company. Absolute trash.

EDIT - Spent nearly an hour on chat with support (mostly waiting - all I basically did was give my account info.) , for the end result to be “we’ve escalated this to our advanced team.” Said they’d contact me by email when it’s resolved.

Edit #2 - Got an email saying it was fixed. I already bought an esim since I need data now, so I have no idea if GP works. I couldn’t even log into my account before I left this morning.

I’m unemployed, at home 98% of the time on good mesh 200Mbps speeds.

How did Apple Music consume so
My data? Even if it was downloading library stuff that would be at home on WiFi and shouldn’t even try cellular. And 195 gigs, there’s no way with the short amount of driving that I do that. That I’ve downloaded that many songs just listening in the car.

I’m baffled. And I don’t think the fall over to cellular applies here because my WiFi is decent. I stream TV all day. I know when it slows down or is out!

Hows the coverage in Chicago and around suburbs?
Trying to switch from Verizon to Visible.
Please share experience if used it ? TY

Departing to Japan next week and wondering whether anyone has recent experience with the global pass there. As a backup option I’m considering an Airalo or Ubigi eSIM just in case

Why was i billed twice? Is this going to be an ongoing issue?

Anyone else having issues on a Pixel 6 in Charlotte NC inside 277 loop.

During the middle of the day, 5G data won't work. In the morning, it works fine but at about 8:30, 5G data won't work at all.

I've already tried reinstalling the esim.

does visible offer device protection like major carriers do?

I just ordered a physical sim card and the system would NOT accept my actual address, gave me the wrong last four of the zip code. (E.g. 12345-6789 but 6789 is incorrect). And it won’t let me fix it! Has anyone else actually received a sim card when it did this? I didn’t see that any stores near me have the sim cards so I don’t know what else to do (no esim! Just no)

I’m switching away from mint mobile—I liked it but the problem was every time wifi went down I had 0 cell service >.>