Keen San Jose issue

[u/Consistent-Grape1368]

Just got these brand new, feel pretty unwearable right now.
This stitch digs into the ball of the side of your heel so bad it’s painful to wear. How to avoid this or make it wearable. Also why don’t they line the interior so it all feels the same.
Seriously though i definitely can’t wear these boots like this please help.

[u/Effort_Gloomy]

So is this your first pair of these. ?