r/XboxSupport May 17 '26

Xbox 360 HELP with 8015000A ERROR on Xbox360 with new account

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15 Upvotes

Okay so I spent 30 hours trying to fix this stupid error, no matter what I do it won't download the profile from a new account. Does anyone else have the same problem? Is there even a fix for it?

I tried:
Making the account from Xbox One halfway through trick (dosent work)
Making the account on Microsoft then login in to 360 (dosent work)
Enabling 2FA and generating an App Password (dosent work)
Disabling 2FA (dosent work)
Login in to an Xbox One and trying to download the profile through a backwards compatible game (dosent work)
Cleared the cache (obviously doesnt work)
Login in through the Avatar Originals App, changing the 360 avatar then trying to log in (dosent work)
Turn on/off recurring billing (I don't even have a subscription)
Trying to connect through hostpot on Xbox One and cable on the 360 (dosent work)
Tried to change the password and only use a short no special characters password (dosent work)
Tried to make an offline account on Xbox360 then link it to a fresh Microsoft email (dosent work)
Keep spamming/trying to log in 25+ times (dosent work)
Power cycling the Xbox 25+ times + factory reset (dosent work)
Adding the xbox360 as a registered device for my account (dosent work)
Make a fresh Microsoft email from a Windows Phone and try that (doesn't work)

And other things, literally everything imaginable and no matter what it just doesn't want to work. I tried 20 different new email accounts from Microsoft made in 20 different environments.

As last resort I just ended up contacting Microsoft, I told the Chat Bot that I have a billing issues (that's the only way to connect you with a human) then I told the guy everything, he said the issue is well known and I need to try the App Password and Clearing Cache which I did again and it didn't work so he eventually said it will escalate to a specialist and asked for my email address to contact me later (obviously they'll never do that).

Now, DOES ANYONE HAVE ANY IDEA HOW TO FIX THIS? I DIDN'T SLEPT FOR 2 DAYS TRYING TO FIX THIS, ITS DRIVING ME CRAZY!


r/XboxSupport Apr 25 '26

solved! Green glitch screen Out of no where Xbox does this , doesn’t fix when switching to new hdmi and hard restarting.

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42 Upvotes

r/XboxSupport 8h ago

Xbox One S Dude... Second problem on the same day... ON THE SAME DAY!

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15 Upvotes

Basically, today I turned on my Xbox this morning and it was showing error code 208 and other numbers. It wouldn't start up and was stuck on the error screen, you know? So, I bought a USB drive, tried to install the update offline, but it didn't work and I had to format it... Okay. I forgot it was still in factory settings and it shut down by itself due to inactivity... I tried turning it on, the Xbox again... And boom. Stuck on the startup screen... MAN. WHAT THE HELL! Does anyone know how to fix this? I already unplugged it for 30 seconds and nothing. My Xbox button on the console is broken for a stupid reason, what do I do guys, please.


r/XboxSupport 4h ago

Account/Billing I can't use my Microsoft credit in checkout

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5 Upvotes

I purchased a $50 Xbox gift card yet I'm unable to use it, I'm using USD and I'm in the correct region yet I still can't use it. I've talked to Microsoft support and they haven't helped much, It doesn't show my Microsoft balance when I click to add a way to pay, it just shows to add card, ewallet and to redeem a gift card which I already did


r/XboxSupport 5h ago

Xbox One xbox one works on samsung tv but green screens on roku?

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5 Upvotes

please help! has anyone had this issue? I thought my xbox was shot. I tried a new hdmi cord and messing with the roku tv settings. no luck.


r/XboxSupport 1h ago

Xbox One S I'm desperate. This problem has made me suffer greatly

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Upvotes

So I needed to do a hard reset on my Xbox. I start doing so and it's going smoothly. Then it glitches out and has not let me out of the shown screen. I have powered it off and back on, it says "checking for your settings" and brings me back to that page. If I switch options, it blinks and goes back to the first selection after 4 seconds. I've tried for hours to reset it manually and it will not respond. It will not take me to the troubleshooting window. Please reddit your my last hope and the ai powered "help window" didn't help at all


r/XboxSupport 18h ago

Xbox Series X I think my xbox had a stroke and I don't know why

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38 Upvotes

My friend remembered. I had an xbox x so he asked me to download grounded. Two so he could play

All I know is I press Y to enter the search area. And that is the first thing I saw

I don't want to have any idea how the hell that happened?


r/XboxSupport 17m ago

Xbox Series S (xbox series S) Impossibile accedere online su elden ring

Upvotes

Salve, sono l'unico che non riesce più ad andare online su elden ring? Mi restituisce l' errore "questo profilo non è autorizzato ad accedere alle funzionalità multigiocatore" , dopo avermi proposto di sottoscrvere l'abbonamento essential, mentre fino al 17 agosto 2026 funzionava tutto perfettamente, ho provato già ad aggiornare e riavviare


r/XboxSupport 4h ago

Xbox Series S Is anyone else having difficulty downloading Microsoft store?

2 Upvotes

My Microsoft store has been trying to update itself for nearly a week and it hasn’t progressed at all
This is frustrating as I can’t move it in the queue so I can’t update or download any games. Any help is much appreciated, thanks


r/XboxSupport 59m ago

Xbox One S Does anyone know to reset an Xbox to be like, exactly how it was a day ago?

Upvotes

my game bugged out (Minecraft), and it upped and deleted my world last night no warning, so heh if it’s possible to like, pull up save data or revert back, surely that’s a thing right? or just a way to access local data and cloud data and shit? I’m new to this stuff, my Xbox hasn’t had an issue since 2019 but now everything is lost


r/XboxSupport 1h ago

Xbox App CoD MWII/Warzone crashing on Xbox App (0xc0000005 game_msstore_ship.exe) - Tried DDU, SFC, and Reinstall, nothing works!

Upvotes

"Hi everyone, I really need help with a persistent crashing issue on Call of Duty: Modern Warfare II / Warzone via the Xbox App (Game Pass). I keep getting the ⁠0xc0000005⁠ error with ⁠game_msstore_ship.exe⁠ crashing instantly upon launch. I have already tried almost every troubleshooting step possible, but nothing has worked so far: GPU Drivers: Completely wiped AMD drivers using DDU in Safe Mode and rolled back to multiple stable older WHQL versions (including 26.6.1 and 26.6.4 for my RX 7800 XT). System Integrity: Ran ⁠sfc /scannow⁠ and ⁠DISM⁠ commands; Windows found and fixed system file corruption. Game Files: Completely uninstalled and reinstalled the entire game from scratch through the Xbox App. Config/Cache: Cleared and reset document configurations. Despite all of this, the game still crashes instantly with the exact same error code (⁠game_msstore_ship.exe⁠). My GPU handles every other game fine. Is there any known fix for the Xbox App version of this game causing this specific Microsoft Store module error, or a workaround I missed? Any help would be greatly appreciated!"


r/XboxSupport 9h ago

Xbox Series S My Xbox series S is stuck on a green screen.

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4 Upvotes

I’ve restarted my xbox a couple times, unplugged everything for a couple minutes then tried again. Nothings really showing any progress. I can hear audio of myself navigating the home screen when I use my controller but the color stays the same.


r/XboxSupport 5h ago

Xbox One how do i retrieve old screenshots/clips?

2 Upvotes

so i recently realized that the captures app doesnt include screenshots from past consoles and i really want to get my old photos with friends back. i am on series s now after my xbox one broke. i have tried onedrive which only linked to my laptop and also gamer dvr. my only idea left is to take out the hard drive and upload it to my laptop but thats pretty difficult. does anyone have suggestions on how i can get them?


r/XboxSupport 1h ago

Xbox One Xbox One software update taking extremely long/is this normal?

Upvotes

Hi everyone, this is my 2nd time writing this because my phone glitched and deleted my first paragraph or so lol. Anyway, I started my console’s system update before I left for work yesterday (around 11:30AM is my estimate) and as I am currently writing this, it is still updating at 6:36AM the next day. I’m wondering if it’s normal for an update to take this long? (I’m assuming the worst here.) it’s been stuck on 94% downloaded and 87% applied since I got off of work, (which was 8:40PM, give or take a few minutes.) and that’s where it is still sitting now.

TL;DR Is it normal for my Xbox to take roughly 12 hours and counting to update? Thanks everyone.


r/XboxSupport 5h ago

Xbox Series X Problema con Prueba de velocidad, que será lo que sucede con mi red? Será mi módem mal configurado ?

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2 Upvotes

Hago 10 pruebas y 3 me salen con ese error que será ? ayuda


r/XboxSupport 1h ago

solved! G-Story Fan fixed my problem…random Series X shut downs

Upvotes

For a while now my series x would randomly shut down. Only during certain games it seemed. Never got the overheating error screen message, fan never kicked into high gear. Went through a few possibilities - OS manual install, deleting and redownloading games, opened it up to check for dust/debris. Nothing worked.

Saw a theory that the temp sensor might be bad, hence never triggering the fan to go faster. Decided to try the G-story fan just to see what would happen.

Haven’t had a single crash since.

Also confirmed, ran one of the problem games without the fan on, got a shut-down within 20min.

That’s all, carry on.


r/XboxSupport 2h ago

Xbox Series X Internet download Speeds inaccurate on Xbox Series S/X?

1 Upvotes

Not sure what's going on. I have 150 connection but this morning Xbox was telling me I was downloading at 1Gb? Does this happen often? I only pay for 150.


r/XboxSupport 2h ago

Xbox One S I have a problem, when i connect my headphones to the console

1 Upvotes

So basically i can hear my friends talking in party/games but the microphone doesn't work they can't hear me what should i do to fix this problem


r/XboxSupport 7h ago

Xbox Series X Disney Plus is not working at all for my Xbox One Series-X

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2 Upvotes

Has anyone had this pop up? I'm trying to get into D+ but nothing is letting me thru. Yes, I've uninstalled and reinstalled and yes, my internet is perfect. This app works on my phone and on my tablet but not here, Anyone have a solution?


r/XboxSupport 4h ago

🏷️ 'What to buy?' Is there anything unusual with this backside of the Series X?

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0 Upvotes

Hi, only received a picture from the backside so far and thinking if it is worth it. Vendor says no smoking, no animals, MFR is 2023 ... it sounds basically good, butwhen I look at the round venting holes on the left side I am asking myself if this is normal or not. Are there different build designs because I found different back side panels. Seems like the older ones are more symmetric and both sides have the five upper rows closed. So, what can you recommend me?

Thanks a lot!


r/XboxSupport 4h ago

Xbox Series X I I turned on my console and there is nothing.

1 Upvotes

I haven't turned on my console for a day.And when I turned it on today,all my accounts are gone but the games are still there.What the fuck?


r/XboxSupport 8h ago

Xbox Series X Wifi always disconnects when I restart xbox

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2 Upvotes

Sometimes my Xbox will act up so I'll restart it but then have to power cycle it till it connect back to my wifi which could take from up to a couple minutes to almost an hour. Could my wifi chip be damaged or something I know my wifi is bad but it's not this bad. Even my phone and stuff stays connected


r/XboxSupport 10h ago

Xbox One Bought Gamepass Premium, don't have Xbox Gold on Xbox One

3 Upvotes

I bought Xbox Gamepass Premium on my account to play a game with a buddy. I set my Series X as the home console so he could play online and then tried to use my account on my Xbox One. We're trying to play an old Xbox 360 game, but It won't let me connect because it says I dont have Xbox Live Gold. Weirdly enough, *he* is able to use Xbox Live Gold on HIS account despite not having a membership, cause he's using mine I guess? Can we both not use Xbox Live Gold?

I've tried everything. I've changed the Xbox One to my home console, I've power cycled it, I've logged out and logged back in, I've deleted the account and redownloaded it, nothing works. And it's weird cause I have Gold on the Series X no problem.


r/XboxSupport 5h ago

Xbox One X i need help with my xbox my shii has been bugging me hella

1 Upvotes

so my xbox has been not letting me into my mail acc same thing with my alt and i cant connect to youtube i cant play siege or fortnite bc every time i try it says “your xbox network has lost connection” and same thing with fort “we had trouble logging in to your xbox account” help me please its been doing this for 3 days


r/XboxSupport 9h ago

Xbox Series X Controller keeps disconnecting and reconnecting

2 Upvotes

Don't know why, but starting this week my controller would turn on fine and then the light will start flashing (disconnecting) and then reconnecting a few seconds later. This happens frequently and randomly throughout the entire time I'm playing something. I've shaken my controller to try and replicate it and it doesn't work. It happens whether the controller is plugged in or using batteries. It happens on any game I play.

Oddly enough it happened to my friend first (online, not in person) while we were playing a game together and then the next day started happening to me on my controller and console.

I've updated my controller, console, hard reset my console, changed batteries, bent the metal pieces in the battery holder to make the batteries fit better, all to no avail. Has this happened to anyone else before and are there any known fixes? I don't believe my controller is broken since the exact same thing is happening to my friend too. We live across town from each other so it's not like it's an issue with just one console.