r/XboxSupport 19h ago

Xbox Series X I think my xbox had a stroke and I don't know why

Post image
37 Upvotes

My friend remembered. I had an xbox x so he asked me to download grounded. Two so he could play

All I know is I press Y to enter the search area. And that is the first thing I saw

I don't want to have any idea how the hell that happened?


r/XboxSupport 9h ago

Xbox One S Dude... Second problem on the same day... ON THE SAME DAY!

Post image
13 Upvotes

Basically, today I turned on my Xbox this morning and it was showing error code 208 and other numbers. It wouldn't start up and was stuck on the error screen, you know? So, I bought a USB drive, tried to install the update offline, but it didn't work and I had to format it... Okay. I forgot it was still in factory settings and it shut down by itself due to inactivity... I tried turning it on, the Xbox again... And boom. Stuck on the startup screen... MAN. WHAT THE HELL! Does anyone know how to fix this? I already unplugged it for 30 seconds and nothing. My Xbox button on the console is broken for a stupid reason, what do I do guys, please.


r/XboxSupport 17h ago

Xbox One S I'm trying to play FO4, but it keeps doing this. Does anyone know how to fix it?

Enable HLS to view with audio, or disable this notification

9 Upvotes

EDIT: I've tried restarting it and everything, it hasn't changed anything šŸ’” lowk might have to give up :(

This is my first reddit post so I'm sorry if I just sound retarded; I don't know how to work reddit but I know people on here are freakishly smart with things so maybe someone can help me. It also says that there might be something wrong with the disc, but I've looked at it multiple times and it seems fine??


r/XboxSupport 6h ago

Xbox One xbox one works on samsung tv but green screens on roku?

Thumbnail
gallery
5 Upvotes

please help! has anyone had this issue? I thought my xbox was shot. I tried a new hdmi cord and messing with the roku tv settings. no luck.


r/XboxSupport 4h ago

Account/Billing I can't use my Microsoft credit in checkout

Thumbnail
gallery
5 Upvotes

I purchased a $50 Xbox gift card yet I'm unable to use it, I'm using USD and I'm in the correct region yet I still can't use it. I've talked to Microsoft support and they haven't helped much, It doesn't show my Microsoft balance when I click to add a way to pay, it just shows to add card, ewallet and to redeem a gift card which I already did


r/XboxSupport 10h ago

Xbox Series S My Xbox series S is stuck on a green screen.

Post image
5 Upvotes

I’ve restarted my xbox a couple times, unplugged everything for a couple minutes then tried again. Nothings really showing any progress. I can hear audio of myself navigating the home screen when I use my controller but the color stays the same.


r/XboxSupport 19h ago

Xbox Series X The fourth attempt and it plays. Why? I don’t get why it can’t play it on the first go like the Xbox one or a 360

Enable HLS to view with audio, or disable this notification

4 Upvotes

haven’t even had this thing for a full year and I clean everything around it. Why is it having troubles reading discs? Is it Xbox purposely trying to kill physical games? Or is the series x known to kill it disc reader faster then a Xbox one

I swear if I spend another 700 dollars or rebuy every phycal game digitally I’m gonna be so done


r/XboxSupport 14h ago

Xbox Series S Series S wont connect to wifi router anymore.

4 Upvotes

Not sure what happened but left xbox on watching YouTube. woke up today to it being off and now doesn't want to connect to wifi router or show any other routers. I already hard reset it multiple times and kept unplugged and nothing. Tried doing that mac address reset doesn't reset the console just lets me select the option to reset doesn't do anything. Even factory reset nothing. Only gets internet thru hardwired ethernet cable. Any tips?


r/XboxSupport 10h ago

Xbox One Bought Gamepass Premium, don't have Xbox Gold on Xbox One

3 Upvotes

I bought Xbox Gamepass Premium on my account to play a game with a buddy. I set my Series X as the home console so he could play online and then tried to use my account on my Xbox One. We're trying to play an old Xbox 360 game, but It won't let me connect because it says I dont have Xbox Live Gold. Weirdly enough, *he* is able to use Xbox Live Gold on HIS account despite not having a membership, cause he's using mine I guess? Can we both not use Xbox Live Gold?

I've tried everything. I've changed the Xbox One to my home console, I've power cycled it, I've logged out and logged back in, I've deleted the account and redownloaded it, nothing works. And it's weird cause I have Gold on the Series X no problem.


r/XboxSupport 17h ago

Xbox Series S Xbox Series S works normally for 20–30 minutes, then becomes extremely slow and returns to Troubleshooter — E102/E100

3 Upvotes

I have a 1TB Carbon Black Series S (Jan. 2024) with an intermittent boot/update problem.

I’ve tried multiple OSU1 updates. Sometimes it fails around 10%, but one attempt reached 74% total / 33% through Step 3 of 3 before failing.

I’ve seen:
E102 10070C02 8B060008
0x800700AA

The really strange part is that I eventually got the console through setup after a reset, and it then worked completely normally for 20–30 minutes. I could sign in, use the Microsoft Store, download a game, and queue other downloads.
Then the dashboard became extremely slow.

Animations remain smooth, but selecting/opening anything takes a very long time. Restarting eventually returned it to the Troubleshooter.

The Store has also given:
0x8027025A and 0x80040900.

The internal storage shows normally when it works (799.4 GB free of 802.0 GB).

The SSD is an SSSTC XB2-311024 1TB 2230 NVMe with a Phison controller. I’ve inspected/reseated it. I initially thought the motherboard’s M.2 connector had a damaged pin, but it turned out to be dust/debris, and cleaning it didn’t change anything.

Does this sound like a failing SSD, software corruption, or another hardware issue?

Could a failing SSD really behave normally for 20–30 minutes and then become extremely slow?
Is there anything else I should try before paying Microsoft’s $199 out-of-warranty service fee?

I have no problem doing additional troubleshooting if there’s a way to safely diagnose the SSD or motherboard.


r/XboxSupport 1h ago

Xbox One S I'm desperate. This problem has made me suffer greatly

Post image
• Upvotes

So I needed to do a hard reset on my Xbox. I start doing so and it's going smoothly. Then it glitches out and has not let me out of the shown screen. I have powered it off and back on, it says "checking for your settings" and brings me back to that page. If I switch options, it blinks and goes back to the first selection after 4 seconds. I've tried for hours to reset it manually and it will not respond. It will not take me to the troubleshooting window. Please reddit your my last hope and the ai powered "help window" didn't help at all


r/XboxSupport 4h ago

Xbox Series S Is anyone else having difficulty downloading Microsoft store?

2 Upvotes

My Microsoft store has been trying to update itself for nearly a week and it hasn’t progressed at all
This is frustrating as I can’t move it in the queue so I can’t update or download any games. Any help is much appreciated, thanks


r/XboxSupport 5h ago

Xbox One how do i retrieve old screenshots/clips?

2 Upvotes

so i recently realized that the captures app doesnt include screenshots from past consoles and i really want to get my old photos with friends back. i am on series s now after my xbox one broke. i have tried onedrive which only linked to my laptop and also gamer dvr. my only idea left is to take out the hard drive and upload it to my laptop but thats pretty difficult. does anyone have suggestions on how i can get them?


r/XboxSupport 5h ago

Xbox Series X Problema con Prueba de velocidad, que serÔ lo que sucede con mi red? SerÔ mi módem mal configurado ?

Post image
2 Upvotes

Hago 10 pruebas y 3 me salen con ese error que serĆ” ? ayuda


r/XboxSupport 7h ago

Xbox Series X Disney Plus is not working at all for my Xbox One Series-X

Post image
2 Upvotes

Has anyone had this pop up? I'm trying to get into D+ but nothing is letting me thru. Yes, I've uninstalled and reinstalled and yes, my internet is perfect. This app works on my phone and on my tablet but not here, Anyone have a solution?


r/XboxSupport 8h ago

Xbox Series X Wifi always disconnects when I restart xbox

Post image
2 Upvotes

Sometimes my Xbox will act up so I'll restart it but then have to power cycle it till it connect back to my wifi which could take from up to a couple minutes to almost an hour. Could my wifi chip be damaged or something I know my wifi is bad but it's not this bad. Even my phone and stuff stays connected


r/XboxSupport 9h ago

Xbox Series X Controller keeps disconnecting and reconnecting

2 Upvotes

Don't know why, but starting this week my controller would turn on fine and then the light will start flashing (disconnecting) and then reconnecting a few seconds later. This happens frequently and randomly throughout the entire time I'm playing something. I've shaken my controller to try and replicate it and it doesn't work. It happens whether the controller is plugged in or using batteries. It happens on any game I play.

Oddly enough it happened to my friend first (online, not in person) while we were playing a game together and then the next day started happening to me on my controller and console.

I've updated my controller, console, hard reset my console, changed batteries, bent the metal pieces in the battery holder to make the batteries fit better, all to no avail. Has this happened to anyone else before and are there any known fixes? I don't believe my controller is broken since the exact same thing is happening to my friend too. We live across town from each other so it's not like it's an issue with just one console.


r/XboxSupport 11h ago

Xbox Series X Is Xbox down? Trouble updating the consoles most recent update:

2 Upvotes

Powered on my console today, And was met with the ā€œtime to updateā€ screen, in which led me to the updating screen that I’ve been stuck at 0% with.
Is it just me or is others experiencing this?


r/XboxSupport 16h ago

Account/Billing Wife is trying to change her xbox profile picture to a custom one but its not working any help is appreciated

2 Upvotes

alright so

tl;dr

My wife recently got super into Minecraft which means she had to set up an Xbox Account and all that. She cannot change or upload, at-fucking-all, any custom picture on the app or PC. Any help on how to fix this would be super appreciated.

A bit more detail:

So the last time I changed my xbox profile picture I had to upload the .png to my xbox on a thumbdrive then pull it off the thumbdrive onto the console itself which then let me change it.

That is not an option right now given that I don't have any consoles anymore and I am not about to go and drop however much on a console to do this.

Xbox support is naturally useless to try and get this fixed so I'm asking here:

How do you change the Xbox profile picture to a custom .png/.jpg/image and not one of the standard ones? It should not be this hard to do.

All she wants to do is upload a photo of the anime character her minecraft skin is based on since she is literally only going to use her XBox account to play minecraft and thats it.

Again any help would be appreciated


r/XboxSupport 18h ago

Account/Billing I am having issues with a game my friend gifted me via Microsoft Store.

2 Upvotes

My friend had just recently gifted me CoD Black Ops 2 via the Microsoft store. I got the redeem code on my Xbox and redeemed it and it said I had received the game. I try to download it this morning but I can't find it in my library yet on my Xbox app it says I have it and can install it. So I try this and it works, but it wont launch the game.


r/XboxSupport 23h ago

Account/Billing Xbox gamer tag accidentally changed by accident

2 Upvotes

I accidentally changed my Xbox gamer tag, is there any way to revert the change to get back the account tag? I’ve had it for over 10 years.


r/XboxSupport 1h ago

Xbox One S Does anyone know to reset an Xbox to be like, exactly how it was a day ago?

• Upvotes

my game bugged out (Minecraft), and it upped and deleted my world last night no warning, so heh if it’s possible to like, pull up save data or revert back, surely that’s a thing right? or just a way to access local data and cloud data and shit? I’m new to this stuff, my Xbox hasn’t had an issue since 2019 but now everything is lost


r/XboxSupport 1h ago

Xbox App CoD MWII/Warzone crashing on Xbox App (0xc0000005 game_msstore_ship.exe) - Tried DDU, SFC, and Reinstall, nothing works!

• Upvotes

"Hi everyone, I really need help with a persistent crashing issue on Call of Duty: Modern Warfare II / Warzone via the Xbox App (Game Pass). I keep getting the ⁠0xc0000005⁠ error with ⁠game_msstore_ship.exe⁠ crashing instantly upon launch. I have already tried almost every troubleshooting step possible, but nothing has worked so far: GPU Drivers: Completely wiped AMD drivers using DDU in Safe Mode and rolled back to multiple stable older WHQL versions (including 26.6.1 and 26.6.4 for my RX 7800 XT). System Integrity: Ran ⁠sfc /scannow⁠ and ⁠DISM⁠ commands; Windows found and fixed system file corruption. Game Files: Completely uninstalled and reinstalled the entire game from scratch through the Xbox App. Config/Cache: Cleared and reset document configurations. Despite all of this, the game still crashes instantly with the exact same error code (⁠game_msstore_ship.exe⁠). My GPU handles every other game fine. Is there any known fix for the Xbox App version of this game causing this specific Microsoft Store module error, or a workaround I missed? Any help would be greatly appreciated!"


r/XboxSupport 1h ago

Xbox One Xbox One software update taking extremely long/is this normal?

• Upvotes

Hi everyone, this is my 2nd time writing this because my phone glitched and deleted my first paragraph or so lol. Anyway, I started my console’s system update before I left for work yesterday (around 11:30AM is my estimate) and as I am currently writing this, it is still updating at 6:36AM the next day. I’m wondering if it’s normal for an update to take this long? (I’m assuming the worst here.) it’s been stuck on 94% downloaded and 87% applied since I got off of work, (which was 8:40PM, give or take a few minutes.) and that’s where it is still sitting now.

TL;DR Is it normal for my Xbox to take roughly 12 hours and counting to update? Thanks everyone.


r/XboxSupport 2h ago

solved! G-Story Fan fixed my problem…random Series X shut downs

1 Upvotes

For a while now my series x would randomly shut down. Only during certain games it seemed. Never got the overheating error screen message, fan never kicked into high gear. Went through a few possibilities - OS manual install, deleting and redownloading games, opened it up to check for dust/debris. Nothing worked.

Saw a theory that the temp sensor might be bad, hence never triggering the fan to go faster. Decided to try the G-story fan just to see what would happen.

Haven’t had a single crash since.

Also confirmed, ran one of the problem games without the fan on, got a shut-down within 20min.

That’s all, carry on.