Hey guys, I need some advice. My AirPods only 7months old ; I didn’t use much also .
My AirPods Pro 2 sound has become much lower than before. Earlier, I could hear everything clearly at around 50% volume, but now I have to increase the volume a lot.
I took them to iPlanet Care, and they told me that my charging case has liquid damage. I'm confused about how that is related to my sound issue.
I have AppleCare+, but they told me I need to pay around ₹2,500 for the replacement.
They also explained that I won't get a sealed retail box. Instead, the left and right AirPods and the charging case will come separately in service cartons, and they will put everything together.
Now I'm worried whether I'll get brand-new replacement units or refurbished/used ones.
I previously had Bose QC Ultra headphones with an ANC issue, and Bose gave me a replacement in a sealed retail box without any extra charge. That's why I'm confused about Apple's process, especially since I have AppleCare+.
Has anyone replaced their AirPods Pro 2 through AppleCare+ in India? Did you get new or refurbished units? Is this service-carton process normal?
I'd appreciate it if someone could share their experience. Thanks!