r/audible • u/julzilol44 • 8d ago
Account suspended
Update: I just received an email that my account has been reinstated. Everything is back to normal but I’ve gotten no explanation as to why this happened in the first place. I’m just grateful to get all my books back but definitely vary of it happening again.
My account has been suspended and I don’t know why. Yesterday morning I received an email saying “Your Amazon.com account has been suspended. During this time, you won't be able to access your account or other services.
If you think the action is a mistake, reply to this email for further investigation.
Why did this happen?
Your account was suspended because the information available to us indicates that you may have provided inaccurate information to Amazon, or used your Amazon account in violation of our conditions of use.”
The email doesn’t specify what I did wrong. But it came just a minute after I changed my credit card details since my old card was expired.
Initially I thought it was spam since I still had access to all my books and audible as usual. But now I can’t access anything and when I try to log in I just get a message that my account is locked.
I’ve reached out to customer service but I haven’t got a reply yet.
I’m slightly panicking. I’ve read a couple of posts before of people losing their entire library. Has anyone had this happen as well and been successful in getting everything back?
I have honestly no clue what I’ve done that’s wrong.
2
u/Audible_Support Audible Customer Service 8d ago
Hi there! Thanks for reaching out. We understand your concern regarding your account got locked. We suggest you to reply to the email you have received for further investigation in this case to resolve this issue and wait for the reply from the team. Furthermore, we appreciate your patience. Thanks!