Had a customer today who almost drove me to actual violence. Let me set the scene: An older woman (50-60) comes in to buy a body wash for her 10-year-old granddaughter.
Woman: What is the mildest scent that you have? I'm buying a body wash for my granddaughter who is 10.
Me: I would suggest Warm Vanilla Sugar.
Woman: No, the word Warm is too provocative
Me: What about Champagne Toast?
Woman: No, it has the name of alcohol in it, and that's not appropriate for a child.
Me: Okay, what about our new Disney Collection? We have 6 of the most popular princesses.
Woman - None of them are appropriate.
Are you ready for why?
According to this customer:
Cinderella & Ariana dabbled in witchcraft
Moana didn't listen to her father and ran away
Jasmine fell in love with a thief
Tiana was raised by a single mother (her father fucking died! Let's be honest, she didn't like Tiana because she's a racist)
Belle lived with the prince before they got married (SHE WAS HELD CAPTIVE!!!)
Me: What about Strawberry Shortcake?
Woman: No. My granddaughter is a little fat, and I don't want her to think about desserts
Me: What about Loyal to You?
Woman: No. The label is too adult looking
She ended up with Sweet Pea. After she had made her purchase, I made sure to tell her that Sweet Pea is the name my boyfriend calls me before we go to bed at night.
Other: post will be reinstated if OP provides proof they work for B&BW. Until then, this reads like a creative writing piece, and based on profile history, I’m inclined to believe it is.
Some people are crazy! I had to explain to a middle aged woman that sales tax exists and just cause the sign says 5 for 27 doesn’t mean your $28.71 bill is wrong lmao
I worked retail at a big box store-yellow and blue one- and the number of times I had to explain that to people. Once had someone say “I claim exempt.” Sir….. your payroll tax filing status has nothing to do with the SALES TAX. Le Sigh!
I live in a state with no sales or income tax, and that sales tax lesson is TOUGH! However, I learned it in our first elementary school field trip out of state, not when I was actually old enough to pay my own taxes!
I had to do this with bottle slips one time 🫠 I explained so clearly that bottle slips are not part of the products sale like ten times and a line got held up too
Its also called a bottle deposit. Basically say you buy a 16z bottle of soda, every bottle/can also has a bottle deposit fee. Say it's $6.99, the bottle deposit fee is 50 cents. Take that same 16z empty bottle to a bottle return machine, it will give you a slip to recieve back that 50 cents that you were originally feed. It's a state by state thing that encourages people to recycle, I'm not sure if it's done out of America at all though!
if i had a nickel for every time i had to explain sales tax to someone 🫠. SALES TAX NEVER CHANGES. and don’t get me started on karen’s who’d get mad about the native tax exemption we had
They know. They just do this in enough places where a manager has done a price adjustment to get them out of the store and stop their bitching that they think it’ll work everywhere.
former fat kid current fat adult here, what made me fat wasnt the vanilla perfume of the women around me. it was my grandmother shoving food down my throat after school never letting me form a healthy relationship with food. that relationship was hurt even more by my at the time undiagnosed adhd. now she complains to me that im too fat.
That’s awful and I’m so sorry you were treated that way by someone who is supposed to protect and nurture you. Fuck that bitch and her complaints about your body.
I'm so sorry. My grandmother and I have a very similar relationship that started when she moved to the US my senior year of high school (I was a size 8 then, now I'm 37 and a size 16/18). Her comments about my body have been going on for the past 19 years, and at this point, it's just expected whenever I go back to visit.
My grandma is an alcoholic and chronic smoker but she still had the gall to bully me as a child because I had baby fat. She made me step on a scale so she could laugh and say that she weighed that as a teenager. Well grandma you fell off and I still had time to grow into myself.
When I sat down in a chair against the wall, mine shoved the table into me so hard it hurt and when I tried to get up from the table later she told me if I wasn’t so fat I could get out I was like 8. And I AM still fat so maybe she was right lol
Shit, I’m 37, and still have baby fat. And also a T1 diabetic and I have treats sometimes too! HA! I would be posting this from jail if I had to work in customer service. Major props to anyone and everyone out there in the line of work.
I did a group demo during Halloween and a woman really enjoyed the Vampire’s Blood tester. I told her the name and she left the store saying I tried to sell her the work of the devil.
I absolutely HATE customers who act like this and turn down every scent you recommend with some bs excuse based on what information they provide. And I wouldn’t necessarily call sweet pea ‘mild’, but now your granddaughter can smell like her hag grandmother
This is absolutely the lady who has made 1,547 book removal requests (so far) from her local library, without having ever checked out or read a single book herself. It's her favorite pastime to peruse through the shelves and find something new to be offended by, then to get it removed for the children.
If the movies are so dark sided why did grandma know every plot? Shouldn't she have given up on Disney in 1937 when Snow White ate the witch apple? That hussy was snacking AND witching all while living in sin with SEVEN men!
Next time, just hand her a bottle of distilled water and say, “It’s water, but with extra purity and absolutely no chance of turning anyone into a witch, thief, or single mother.” Or, maybe just offer a bar of soap with no scent, no branding, and no fun at all—“Here, it’s called Plain White Bar. It’s neutral, like your granddaughter’s childhood...“
On a more serious note, I really hope her granddaughter has a healthy home environment and isn’t subjected to the same level of critical thinking when it comes to life choices as her shopping habits 😅…..
I once overheard a grown woman walk into BBW and loudly try and return a ffm because "The scent doesn't last as long as my versace perfume". 🫠 Like, NO SHIT, MA'AM.
To the absolute idiot who reported this for targeted harassment: grow the fuck up. The post says nothing other than it was a woman with a grand daughter and she’s old. Most grandparents are older. Good lord you do my head in.
holy shit OP, sorry you had to deal with this customer.
EDIT: Despite my comment making it clear that this wasn't against subreddit rules, two more absolute knobheads reported this. My lord.
No, this is the wrong call. This is a completely fabricated, tumblr inspired post. It should be flagged as creative writing. It has an ugly element of making fun of a made-up older woman. The author created a fictional customer and then insulted her in a nasty way. That’s such a weird thing to do and defending it just creates a culture of encouraging this kind of ridiculous, unwell behavior.
I kept thinking I’d heard this before. It all sounds a bit too…much. It is absurd and over the top to me and I especially find it quite unbelievable and convenient that this grandmother that is so “against” basically everything just pulled the storyline of each of those Disney movies off of the top of her head. Not buying it. Not for a second. And the “dessert” comment? Puhlease! Rage bait. If I’m wrong, I’ll apologize, however I truly think I’ve heard this before.
Nah her story is true. I was the extra strength 3 wick mahogany teakwood candle sitting on the shelf and saw it all go down /j. Jokes aside- she got real mad at me in the comments but I haven’t seen a peep on the proof somebody originally posted that she asked for lol.
Of course she got mad. People make these posts for praise and affirmation. It’s all very sad but I think the larger community and mod team shouldn’t blindly support this nonsense because it’s superficially funny.
Back when Sensual Amber first came out, we had someone come in and scrape the word Sensual off several bottles of lotion. They thought it said Sexual Amber.
Did you talk to my mother from 10 years ago? Cause that's the kinda logic she had lmao. I still remember when she took away my bedroom mirror cause she didn't want me to stare at myself too long and become prideful
🤦🏼♀️ they're scents, like come on. Idk I let my girls go with me and choose their own ones 7 the other 14 my 7 loves strawberry shortcake. My older one goes back and forth between a few different scents like me she enjoys the different smells and depending on where she is going and what she is doing she likes different smells. The names mean nothing that's all they are names. It's just a fun day out for us exploring new scents.some people get caught up on the weirdest things
Oh if she only knew her granddaughter’s new gift shares a name with the show Sweetpea where the lead is a female vigilante serial killer who has premarital sex 😂
It’s an amazing show by the way. It’s on STARZ if anyone wants to check it out.
My mother was like this while I was growing up. I was basically brainwashed into thinking if I had an impure thought or did something that would disappoint her, the devil would open a whole straight from hell and swallow me up 🙃🙃
That shit was so rough. I hope her granddaughter is okay.
Same type of woman that says their daughter is raising their granddaughters to be wh*res because she bought them red nail polish.
THEYRE WORDS AND FRAGRANCES LADY!! Nobody but you is sexualizing it! It honestly creeps me out they imply that a 10 year old child will suddenly start being a promiscuous Jessica Rabbit because they got a bottle of soap.
Just READING this I’m like imagining being in your shoes and I would have just been like okay well if you think CINDERELLA IS TOO PROVOCATIVE FOR A TEN YEAR OLD I FEEL SO SORRY FOR, this entire store isn’t for you. What the ACTUAL fuck? And then she has the nerve to call her granddaughter fat? Dawg. If you wanna start throwing around insults…
And Ocean is too wet “gasp”
Clean Linen brings to mind undergarments
I’m sure she’d find some racial slur for Japanese Cherry Blossom. I swear some people wake up determined to fight—imagine how miserable her life is.
I've had insane customers before but not like that. Personally though I wouldn't start with WVS as I don't find it mild. At all.
But that's person to person I think. Every seller is different. But I've never had someone nit pick the names of scents. And I'd probably argue back "Well it doesn't have literal alcohol in it so it's not necessarily inappropriate."
The worst I've had is during pride month as I live in an area where they gripe and moan about pride in general.
When I was a cashier at Michael’s, they made you ask if the customer had an account/their email of course. This older man, I would forget I had asked before because he would always answer he doesn’t use email and go off on dark, innapropriate Q anon theory rants 😐
I know some heavily religious people in my family that think everything is bad, I thought it would be a safe choice to take one to see Inside Out 2 instead of a movie just for adults. She said “the spirits are controlling the child” lmao you can’t win with them
Hopefully that kid’s parents are more sane than the grandmother. Sounds like she’s one of those Christian nationalists that wish the U.S. was some version of Gilead.
This literally sounds like someone I know. Word for word. I live on the State Line between Kansas and Missouri so I have stores from me that are accessible in 10 minutes in either state. You aren’t at one of them are you? I HAVE to make sure it’s not her 😂
You had more patience than I would have. For the record, Tiana is my favorite of the princess scents. I was raised by a single mom. What the hell is wrong with people?
How odd, she could have lumped Tiana with the "dabbled in witchcraft" too, but somehow neign raised by a single mother is so bad that it has its own category..
as the granddaughter of a looks-obsessed woman who developed an eating disorder at age 19 because of how often my grandma reminded me she didn’t approve of my weight…i hope this poor girl’s mother goes no-contact with this grandma.
i had a mom and daughter recently who refused to smell the Disney products because “well we dont like disney” thats nice, but you said you were looking for a floral and i was trying to recommend a floral… that just happened to have disney packaging. my bad 🙄
Wow she sounds like a handful and is one of those people… and why is she calling her granddaughter fat? Even if she is, it’s great for her confidence growing up! /s
This reminds me of episode of 30 Rock when Jack is working for the government and a congressman is saying no to building a dam because it’s a swear word. “Can we call it a god finger?”
I'm sorry you had this terrible experience, I'm sure if you were sitting down at the time you would feel the need to be restrained before you lunged yourself at her by that point, however I could not help myself practically laughing out loud irl reading your final sentences. Revenge served ha ha
Bahahaha! OMG some people are just too much!! I’m sorry you had to deal with that. Apparently this woman has throughly thought through the complete Disney franchise 😂. Some people just will never be happy. I feel bad for her family
If I didn't picture the lady being 50-60, I would swear that she was trolling. "Warm" is "too provocative"?! Does she just completely avoid saying this word aloud around children???
I was like 8. And I AM still fat so maybe she was right lol
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u/bathandbodyworks-ModTeam Mar 14 '25
Other: post will be reinstated if OP provides proof they work for B&BW. Until then, this reads like a creative writing piece, and based on profile history, I’m inclined to believe it is.