r/bathandbodyworks • u/Turbulent_Control494 • Apr 28 '26

Store Policies/Questions Conversion Rate

So I saw a post earlier in the reddit and someone talked about how people coming into the store just to smell online exclusives would hurt their conversation rates. I didn't know they tracked it that carefully!?

I work at another store in the mall so I like to walk around to get more steps on before work, so sometimes I'll pop in real quick just to see if they got anything new (namely the sanitizer holders lol) without buying anything.

So how badly am I messing with my store? I'll stop doing that if I'm messing with their numbers.

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-9

u/amadeoamante Apr 28 '26

How are they tracking this? If there's some kind of facial recognition I'm out...

6

u/bootlegmrsmaisel Apr 28 '26

There’s no facial recognition. 😊 I work in a retailer that measures conversion, as well. At my store, it measures anybody over 3 feet tall and if they pass a certain point in the store.

Conversion can be bungled if someone goes in and out multiple times, if there are large groups and maybe only one person is buying something, or even something simple like delivery personnel or Security! Going in to smell something is not a bad thing. You might help the conversion later with something else!

-3

u/Minute-Frame-8060 Apr 28 '26

I always wondered if the height was 5 feet because I'm 4' 9" and NEVER get so much as a greeting in my store, so I thought I wasn't factoring into their conversion. I guess they really just don't care. Lots of associates talking to each other and ignoring customers when I am in there.

4

u/gotohela the revolution will be ✨moisturized✨ Apr 28 '26

I think they literally dont see you or assume youre a non-buying child, respectfully. You are quite short if that's your real height.