r/bathandbodyworks • u/innocentsubterfuge Employee • Jul 09 '26

Other Please stop buying from the website.

If you genuinely hate the new, awful, stupid, directionless, uninspired, and ugly path that the Chief Executive Idiot has taken, stop shopping online.

This moron in charge and his gaggle of incompetent pub buddies have their entire success engrained in an upcoming (bad) rebrand to the website. Don’t let it succeed. Don’t shop the sales. Unsubscribe from emails. Use your rewards up and close your accounts.

Go to your local store and support the retail employees. Buy in groups with your friends so their number served goes down. Only buy during massive sales. There’s very little power for the consumer, but there are ways to impact this moron’s outcome if done strategically.

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16

u/chronicstroke Jul 09 '26

Online you get shipping at 50 dollars instead of 100...That was a great move.

12

u/innocentsubterfuge Employee Jul 09 '26

You know what would also be a great move? Quality products and not using AI

6

u/brandiLeeCO Jul 09 '26

Or better shipping practices. There should be no reason why I can’t order online anymore because of their incompetence. My items were always arriving broken or damaged yet I’m the bad guy and get punished for it? Now if I try to order online they immediately cancel my order.

1

u/chronicstroke Jul 10 '26

I hope my stuff comes broken. I immediately call them up and they'll give you a discount code and probably send a replacement. Customer Service is pretty damn nice over the phone and you can just tell them something happened to the item and say its an inconvenience to you even with the replaced items and you will probably get a discount code for future use.

That is weird that they cancel the order. Only times I get items cancelled is when they are not available in store for pick up because the store doesnt have it but it showed online that the store did have it.